Nottawasaga Mechanical Inc

Nottawasaga Mechanical sent a technician to diagnose an issue with my pool Heat Pump.

When booking, I was informed that the price included the first 40 minutes on-site, and additional time would be billed at $180.00 per hour in 15-minute increments.

The technician resolved the issue in under 30 minutes and replaced a capacitor. The manufacturers cost for the part, including shipping, is $60.00.

However, I received a bill charging me $270.00 for the part. I was not informed of the excessive markup or the cost of the part in advance. I expected a markup of around 30%, not over 400%.

Their explanation was that the part cost included 30 minutes of labor, despite it taking less than 5 seconds to install, and the entire visit being under 30 minutes. They did not mention any additional labor charges for a part that required no significant installation time. This charge amounts to $90.00 of labor for a part that is still marked up 300% from the original cost. They claimed it was a more expensive, better capacitor, despite it being the same spec capacitor.

If you need quick service, they responded promptly and resolved the problem. However, be aware of their charging structure, as their parts pricing is excessive.

They told me they weren't trying to profit excessively by charging $500 for the service call and capacitor. If this is their standard practice, it seems otherwise.

To their credit, they attempted to make things right but fell way short. They refunded me $60.00.

Installed extra ductwork in my home. On time and on budget! Made a huge difference to Heating and cooling. Troy did an amazing job. Dennis was just here to do maintenance. On time and excellent. Terrific company to work with.

We were mislead in quotes and multiple components of our job. Told estimator everything we wanted done yet we were invoiced for every visit. Estimator was not familiar of technical aspects of system he was selling. Final cost to us 20-25% over our expectation. Invoices incorrect charging for items included in the original estimate. Management inflexible. Once obligations of vendor are met relationship is finished. Excercise caution, do not trust quotes.

So pleased with the service and price. Jacob and Josh both helped to make sense of a challenging project. Thank you for taking the time to walk us through the project requirements. Nottawasaga Mechanical was the only company we dealt with that highlighted a necessary change needed in our gas service to make this project a success. They clearly outlined the process, helped me work with Enbridge, and they completed the job in two phases as requested...all at a very fair price...a price that i understood. In the end, we are ready for our first season in the pool knowing that what we have was installed safely, on time, and in a way that maximized our space and aesthetic requests...could not be happier. Thank you Nottawasaga Mechanical.

Be very careful with this company. They make you pay way too much money for what you pay for. They are no different then anyone other hvac mechanical company. They aren't customers friendly when something goes wrong.

We have been customers of Nottawasaga for 7 years now, and their service is excellent. We receive timely responses and very knowledgeable service people for our service calls. Particularly this has been important since our Heat Pump furnace required expert service at one point and it was their team that delivered. I highly recommend them.

Nottawasaga Mechanical installed our heat pump about 7 years ago as part of a home addition. Joe and his team did a great job with the unit, ground loop and ducting. It works as promised and the regular service is quite reasonable. Highly recommended.

I called Nottawasaga Mechanical because our walk in freezer was not cold enough. They came to service it and made the matters worse. They kept coming back to try and correct the mistakes they kept making. I felt like our service tech Shawn had no idea what he was doing and started experimenting at my expense. He kept telling me he was't sure why the freezer couldn't reach the -20 degrees it had held for years. He started changing parts and replacing hoses to no avail.
I paid them the initial bill for the work that was done. They told me they would come and fix the other issues they had caused. At the end of it all they had the nerve to SEND ME BILLS FOR ALL THE ADDITIONAL WORK. I spoke with Paul the owner and he wasn't much help. He was trying to argue with me that he had to pay the tech, so in-turn I need to pay for that time. I explained over and over again that we never had any of these new issues and that these new issues where caused by them. I also told Paul that Shawn had no idea what he was doing. I told Paul that Shawn told me numerous times that he had NO IDEA WHAT WAS WRONG, and that Shawn told me he would have to try a few things to see if he could figure it out. I also told Paul (the owner) that I didn't think it was fair that we had to pay for all their mistakes and experimentation. Paul (the owner) hung up the phone.
They sent the outstanding invoices to a collection company who I explained the situation to. Nottawasaga Mechanical is now taking me to small claims court for the outstanding invoices.
I would not recommend them to anyone. These guys don't know what they are doing and they will come and spend hours trying to figure out what is wrong so they can bill you a massive amount of hours.
After this happened with Nottawasaga Mechanical I called another refrigeration company and they quoted me $400.00 for the exact same work Nottawasaga is trying to bill me $2100.00 for . I'm sorry to say but in my opinion these guys are thieves. They have already been paid $800.00 for $400.00 worth of work.
STAY AWAY FROM NOTTAWASAGA MECHANICAL INC.

Please proceed with caution with Nottawasaga Mechanical Inc. They are very vague with cost estimates for work to be done. They sent two
service men for gas hook up of range and straight forward rangehood installation. Billing received by mail was unreasonably high and vague about hourly rates. One service man could have stayed one hour to assist the other, and that would have been sufficient. No need for two
service men for 2 and a half hours, as one seemed rather idle for most of the time, while the other did majority of work on his own.
Not happy with unpleasant surprise element of their billing. They should learn how to practice professional, fair estimate quotations, which they seem to avoid or are unable do? We were billed for three and a half hours work, when it was actually two and a half hours...