Bought a new Kimberley home. Previously had a new Landmark home and received exceptional service. With Kimberly the service is terrible. It is almost like when asking Brian for anything fixed he is paying for it personally or if he spends money on it, it comes out of his salary. Always finds the cheapest way to fix it. When my water pipe leaked 4 month after move in due to a nail through the pipe, done by the finishing carpenter when doing the base boards,Brian said I should request my insurance pay for the damaged furniture!!
- Approximate cost of services:
- $430,000.00
- Company Response
Hello Susan. Thank you for letting us know about your experience. On behalf of our entire team I would like to apologize for the inconvenience we caused you, during what must have been a very stressful time for you. At Kimberley Homes we want to ensure you receive as promised, and we are always striving for exceptional home buying experiences. We have recently made some adjustments to our service department as we saw room for improvement along the lines of your comments. One of our Senior Managers will be reaching out to you this week to chat about any outstanding items, and to make sure we are all on the same page about what we can do to resolve this complaint. Thank you again for taking time to share your concerns, and please remember to contact us directly with your “first year” issues to ensure a more timely response.