Reliance Yanch Home Comfort Barrie

A/C and furnace fan would not work at all.
Fix the electrical problem
The unit is a rental unit so I DID NOT PAY AT ALL for the repair, however this is a cost estimate.

Larry Sabatinos <larry.sabatinos@gmail.com>
Jun 1, 2019, 11:51 PM (3 days ago)
to HomeStars, me, Alexandria, Zest

Dear HomeStars and Alexandria,

I gave the review and gave the approximate cost of the repair based on a number of things . I might add my response to your survey was Not that flip or inaccurate.

On May 19 2019 it was quite warm inside and out, we had company over and had cooked so it was hot inside approaching 79 F degrees or so. I went over to our thermostat, switched the stat to off for a moment and as soon as I switched the stat to cool, everything stopped dead. No blower no heat no cool or anything.

In theory it was supposed to be much cooler the next day, so I did not call Reliance Ememrgency Service since it was the long weekend. The next day the Victoria Day May 20th, I called Reliance because it was getting quite a bit cooler again bordering on cold. So I called the and your Technician Ted #5242
came over . Now Ted checked everything over was here about 1.5 hours Union Pay Rate for Senior HVAC Tech is $59.80~ * 2.5 for Holiday pay So about $225 for that trip for diagnosis. order #service id 1344449.
Ted could not repair the wiring in the attic and wall because by Law you must have another fellow contractor available to be on hand when entering an attic.

We Took Ted 's instructions and reported to Ms Alexandria Executive Assistant Zest Village of St Elizabeth. Zest's Aire One Repair crew 1 senior HVAC TECHNICIAN $59.80/HR AND ONE APPRENTICE AT $18/HOUR . They rewired every single wire to stat to furnace and outside AC unit with heavy duty wire . Then they tried a new stat and every single permutation possible blowing 10 fuses in the furnace and finally came to the conclusion after of 2~hours of work that the fault was in the air conditioner probably the contactor. There goes another 2 hours at $78/hour , ie $156.

They told me that since our units at St Elizabeth Village are all Rental from Reliance Directly, that I would have to call Reliance to replace parts. Along came Dave #110070 on Friday May 24, 2019 Order Service Call #1350359. Quite an affable chap. Anyhow , he spent an hour and a bit here too, and was in fairly constant contact with another technician who stopped in to help Dave if necessary. After several fuse replacements, Dave D concluded that it must be on the external unit, whatever fault there was.

So Though it looked like everything was fine, it turned out to the contactor. So $60 for Dave to show up and whatever the contactor unit costs , and the cost if I had to pay would have been $500 give or take.

Your Service Staff and Aire Ones I might add too were very professional, listened and good at problem solving . Thank you.

I live in the Unit of 4 McKenna Court , Hamilton, ON L9B 1T8 in St Elizabeth Mills Village.

If you need more info do contact me.

Yours truly

Larry Sabatinos 519 831 6184