NEVER NEVER USE THIS COMPANY!!! I called Reliance Yanch HomeComfort to our home because we woke up to our furnace not working .The person who came fixed the igniter switch, then told me that he checked the CO (carbon monoxide) levels and showed me his meter which read between 95 and 101 ppm. He told me that he had to report anything over 100 parts per million, and tagged our furnace as a non-immediate issue, but we had 35 days to get a new furnace or our gas would be shut off. Then came the high pressure pitch to get one of Reliance's salesmen over to our house to price a new furnace! We did that, along with having the sense to have two other reliable companies check the parts per million
on our furnace. Both of the other companies' readings read 12 and 12-14 parts per million, not 101!!! This company is not a company that I would ever suggest that you use, and ALL of our friends and family have been notified! I do not believe that this Reliance employee who came to my house gave me honesty or the proper information, although he appeared to me to be at the time (boy was I wrong!) , and have since then heard from two reliable sources that incentives are given to employees for having homeowners agree to have a salesman over to their home. My daughter in another city happened to call Reliance regarding an AC quote and received the same high pressure to buy from them. I feel that this company caused my husband and I alot of undue stress, therefore feel compelled to warn others that they could have this happen to them. If this ever does, have the foresight to have other companies confirm or deny the problem.
- Approximate cost of services:
- $220.00
- Company Response
Hi there,
I'm so sorry to hear about your experience. Please email me if you require any assistance pkirby@reliancecomfort.com ~ Penny