Reliance Yanch Home Comfort Barrie

My furnace and A/C are covered by Reliance's Protection Plan for more than 5 years. Two weeks ago I called for service as my furnace stopped working. A technician by the name of Josh and another guy from Reliance Yanch out of Barrie came. The technician started to disassemble my furnace in the course of troubleshooting. For some reason, he started focusing on rust on some parts of the furnace, the age of the furnace and the black plastic vent. He checked the heat exchanger looking for some problems there. Even though there were no visible signs of issues he kept on pushing for the replacement of the furnace. He checked the vent for some cracks. Not finding any cracks, he shook a joint vigorously and managed to get them separated. He then claimed that he cannot proceed with furnace repair until the vent issue is resolved and code compliant. He closed the gas line, tagged my gas line and did not put everything back. Even though he acknowledged the issue on the igniter, he refused to look into it further till the vent is replaced. Because there was forecast of snow and cold weather that night, I was practically begging him to restore the heat even for just a few days considering that: 1. the vent has been in that state for more than 10 years without any issues, 2. for more than 5 years, a Reliance technician has been coming to clean and inspect my furnace every year as part of the Protection Plan and nobody raised an issue with the vent, nobody intentionally tried to get the vent separate at the joints. He could not offer me any options in the light of the coming cold front other than to connect with with a sales rep to talk about replacing my furnace.

Very unprofessional, I felt like I was being held hostage into being forced to buy a new furnace from them.

I am now working on terminating all my dealings with Reliance, including my rental water heater.