Coco Homes Inc

They had awful customer service where I had to follow up multiple times with emails to get anything addressed. I had a list of 3 pages of items for the walk through, Not just paint items but they had corners of doors where it was damaged and they tried “fixing them” and painted them and hid them on the inside of a door and reluctant to replace because it “might delay” my possession day. Darn glad I wrote down all items because on possession day, 2.5 hours later I realized more than 50% of them were not completed and they just took down the tape. There was still trades finishing my floors, cabinets, fixtures and a cleaner trying to get out stains (which never came out) on my brand new tile. The person doing the walk through got mad that it took so long, as he should be done for the day, and just asked us to sign off on possession.

Worst experience ever! Some good people but the rest very unprofessional from the very beginning including mgmt. Lack of communication, rushed build. Turned over a dirty unfinished house. No quality checks in place. Worst is their service. Trying to get anything addressed after they have your money, impossible. Don't waste your time or money with them.

Working with this builder has NOT been pleasant. In fact it has been difficult & stressful from day 1!! They do not care about their customers & only want their $. In fact they nickel & dime you for everything! Give your $ to another builder who will give you the quality & service you deserve.

what an awful experience. spent a huge sum of money to buy an estate home thats incomplete. with poor fit and finish, an awful amount of damaged and or repaired goods, poor customer care and follow up now that they have my money and insincere promises to rectify problems. all this despite ample opportunity and many on site visits to express concerns and expectations. no sense of urgency with this group. a call to the GM wasn't even returned. I could write 10 pages full of issues and un kept promises. don't think twice but 3 or 4 times about this builder.

I think at one point Coco homes cared about the homes they built. Now it's about how fast they can build and take your money. It has been 16 months from our first deposit to possession. The foundation wasn't poured till January 2014..then they slapped the house together in a matter of 6 months. Our pre possession walk through was an absolute disaster. We had to reschedule and do another pre possession walk through.Overall there are numerous deficiencies and lack of communication, it's not a great combination. I would steer clear of this builder.

Any builder who increases their pricing by $20,000 on the same day that you were going to sign an offer is NOT someone you want to build a relationship with. That is greedy & unprofessional. You should honour the pricing that you give your customers!

Very impressed with this home builder- after building with numerous other builders in the past, the professionalism and willingness to work with the customer must be commended. The salesperson Ed is amazing and fantastic and extremely helpful. What a positive and enlightening experience.