Centra Windows, Exteriors, Restorations

I compared with different companies, I am impressed by the quotation service from Centra. The sale person has laptop and printer, he inputted all window measurement, and provided the quotation by document on site during the 1st appointment. This is the most efficient service. Although the price is not cheap, to compare with other companies, I trusted on the Homestars reviews, so I still take this expensive quotation. I prefers to pay more, then I don't have headache. After I called Centra to confirm my order, the same sale person asked to meet me again for deposit payment, this is the 2nd appointment. So, he came to my house, before making deposit payment, he explained that he did a mistake from the previous quotation. Since my children were too noise around him when he calculated the quotation, so he inputted too much discount for each window. That is over his authorization. He has to provide the new quotation, the difference is $209.23 higher than before. Honestly, I am disappointed this excuse, and why this big company cannot honor the previous quotation, it is just < $210. My total cost is > $14,000. That is not a small portion for my renovation project. Since it takes time to order the windows, I don't want to delay my renovation, so I agree to pay the difference, but I really don't feel comfortable. After the deposited is paid, I got a call from Centra, the technician has to do final measurement, that is 3rd appointment. After a while, I got a call from the same sale person, he said that 2 of the bathroom room windows have to be changed because of some reasons. I understand that the sale person may not know all products in detail, why the technician did not tell me ahead during the final measurement? It means, both sale person & technician are not knowledge about their products. Currently, I am still waiting for the window order, estimate time is in Sep, I wrote this review in Aug, the installation is not done yet. Seriously, I already lost my confidence to trust their service and quality of installation.

After a few days, I wrote my previous review about Centra on HomeStars. I got a call from Centra to follow up my review and comment about their service. Honestly, after this fellow up call, I felt much more sad. Since the staff did not prepare well prior making this follow up. 1) At the beginning, she said that she does not make every call to client, but I am the one she makes. In my mind, if you care your business, and what is going wrong in the business, you should care the negative comment and make follow up call. That is the opportunity to rebuild your brand's name, to fix any misunderstanding between the client and your company. 2) After she listened my complaint, she asked me what I am looking for from them. If she really understand my frustration, why do you tell me what you can offer to me? 3) She needs to talk to the sale person for understanding the whole situation, then she will call me back. Why you did not talk to the sale person before making this call? Once she called me back and left message, she said that the sale person was upset about my complaint and my bad feeling. In fact, I don't have to know how the sale person's feeling. He provided the quotation by document, when I decided to make deposit, he did not honor the price because of his mistake. If your company care your client, you should care client's feeling as priority. 4) Finally, she did not offer any compensation, did not honor the previous quotation...etc. She just repeated to say "My window order is lifetime warranty from Centra". That is Centra's commitment to every client who is willing to pay more, because Centra is not cheap in the market. I really felt to waste my time to talk to her, and I am so regret why I choose this company.

A few days prior the installation date, I got a call from Centra for confirming appointment, the representative only told me the date, she did not tell me what time the installation crew will arrive until I asked. Also, she asked me to remove all window blinds as well. In fact, I am not handy man, I really have no idea how to remove the blinds. Now, I realized the fact, please don't listen to her instruction. the crew is so professional. My house's basement is tenant occupied. I could not remove the window blinds in basement before the crew arrives. I saw that the crew just told a second to remove all of the blinds, but it took me awhile to find out how to remove the blinds. Also, when the crew completed the installation. They are so kind to re-install all blinds in the basement only before they left. Since the window blinds in upper level were not remove by them, they are not going to re-install. Why they don't go extra mile for client? That is easy job for them, only taking a second to do. At the end, I have re-install all window blinds by myself in the upper level. I was so angry myself why I followed the instruction to remove the blinds.

The installation crew arrived my house on time. One of the staffs told me that they have 2 teams today, hopefully, they can complete the job within 1 day, rather than scheduled for 2 days. Finally, this crew made it, they started at 8:45 am, completed 16 windows and 3 patio window doors at 4:30 pm.

The installation crew is friendly and helpful. One of the team members provided options for me how to install patio door, it helps to match my deck new vinyl flooring. In fact, the same staff was holding the heavy patio window door, he did not ask his teammate to help, so the patio window door hit the gutter accidentally. I did not upset, because I am going to build a sunroom, so the gutter will be remove soon. Honestly, I cannot comment the quality of the window and handiwork of installment. I have to wait at least a year for using all new window before making any comment.

There is many window companies in the market, Centra is one of the expensive. If I go to 5 stars restaurant, I truly expect good service and tasty food, I pay much more than fast food at food court. Overall, I don't get good service and no idea how good is the quality of the window yet.