Knight Plumbing, Heating And Air Conditioning Ltd

My bathroom fan was broken and needed a replacement. Karl came and did an estimate, a time frame and showed me what needed to be done. Because the home was built in 1971 some adjustments needed to be made to fit the new fan into the bathroom. Karl and his associate David were professional, knowledgeable and hard working. The installation took an hour longer than estimated, but the extra time was needed to do a thorough and complete job. The gentlemen made sure everything was working and that my home was as tidy as it was before they did the job. Sincere thanks to Knight Plumbing, Heating and Air Conditioning for the jobs they have done for my home.

Tank started leaking last night. Called some other plumbers who said they could fit me in in 3-4 days. Geoff from Knight was here in two hours and the new tank was finished in another two. Very friendly, efficient and affordable,

Shutoff valve to outside water started leaking as soon as it was opened. Called Knight and they had someone out within 4 hours. Turns out the valve housing had a small crack. Andrew installed a new valve - took about 20 minutes. As we just bought the house last July and never had a walkthrough of everything in the utility room Andrew very kindly let me video him while he showed me where all the water shut offs were, what's what on the furnace and humidifier, etc., - all complimentary. He was extremely helpful and very courteous. Knight also helped us out when we had a furnace issue in December (it was about -30 outside), again with very short wait time and had us up and running in a short time span.

Our guest bathroom toilet needed repair three days before we had someone coming to stay. Dan was able to come out the next day, got it all fixed up quickly and he was great with our dogs. We’ve always had a positive experience with Knight

We ran into issues with our hot water tank over a weekend and as we had previously had a great experience with the furnace side of Knights we gave them a call. Someone was able to come very quickly that same day and though the bad news was our tank was kaput they had a tank in the truck and gave us a fair price for the work. Everything was done within the hour and we had hot water again! Our technician was super friendly and helpful and while I hope it is a long time before we have to call these guys again I definitely will!

Technician was very clear in diagnosing the problem and advising us of the solution. As well, he provided a very accurate estimate of the cost.
As the location of the water line under the floor was challenging, he found a path through a cold air return vent. He proceeded to attach the new line, and made sure that water flow through the line and at the connection to the refrigerator was leak free, which it was.
We were completely satisfied with he work and friendly service provided by the technician.

We have severe allergies so Karl recommended and installed a 5-stage Air Cleaner in our new home. He was very thorough and took the time to explain how everything works. He was very patient as he taught us how to replace the filters. It has helped us immensely. We called him back when we had issues with our air conditioner and he was able to solve the problem. Karl is always very helpful and a wealth of knowledge. He answers all questions with a smile and makes sure we understand everything. We will call Night again and request Karl if we have HVAC issues. Thanks Karl!

When I called Knight Plumbing I was pleased to hear "How can I make you smile today". I took this as sign of a good company to use. I proceeded to explain that I wanted my furnace maintained and cleaned. What I got was a 28 point inspection. I was also shown pictures of what required cleaning and a report stating that I needed duct cleaning. The tech was very pleasant and friendly so I did not think much about it at the time and paid for the call. After the tech left I realized I would require a different service call for a furnace and duct cleaning, at additional cost. Needless to say I emailed Knight and a few days later followed up with a phone call. Their customer service manager contacted me to offer a discount on the cleaning service, but by this time I was disillusioned with Knight's quality of service and contacted another company to complete the work. Moral of the story caveat emptor - buyer beware.

Update and response to Knight Plumbings claim that they tried to contact me - Actually I called to find out if anyone was going to act on an email I sent Knight complaining about their service. They were well aware of my issue and were going to contact me. Based on my description above they most certainly know who I am and how to contact me. So don't believe that they have been unable to reach me. When I did receive a phone call back it was obvious that I would not be able to reach any sort of agreement with Knight. They offered to give me a discount on cleaning services, which i rejected. I was not interested in using them anymore. I contacted another company which we had used in the past to clean our ducts and it turns out they also clean and maintain furnaces. This company (Genesis Carpet and Furnace Cleaning) did all the work for less than what Knight charged me for the initial inspection. They also found areas of issue that Knight did not. So much for a thorough inspection.

I recently had an air conditioner installed by Knight Plumbing, Heating & Air Conditioner. I was extremely happy with the whole process. Karl did the quote and was very helpful and friendly. Tommy and Evan were the installers, both were extremely courteous and knowledgeable. All work looks really well done.

Tommy had another service call to go to after he wrapped up at my house (Friday afternoon at 4:30pm) but still took the time to do a really good clean up and go through everything/answer any questions I had. I was super impressed by that and would definitely use this company again.