Furnace Service and replacement
First service call was to check out increased noise in furnace. Technician seemed unsure of himself. Asked me to read manual and tell him what I thought. Did not seem efficient. No problems detected. 4 weeks later furnace stopped working intermittently.
Called company back, requesting more qualified and knowledgeable technician. Senior tech came. Suggested replacement of parts. No charge for his service.
Week later when parts being installed furnace stopped working. Technician recommended, after consult with other techs and boss, replacement of furnace. New Furnace installation went well.
We were disappointed with the initial service call, but pleased with the immediate response and professionalism shown with following work done by both Sean and Brandon.
Based on follow up service, professionalism and courtesy, we recommend Knight.
Dale and Susan
- Approximate cost of services:
- $40,000.00
- Company Response
Thank you so much for taking the time to share your recent service visit with our "Knights" Sean & Brandon. I will be sure to pass your comments on to him and also share them with our entire Service Team. We appreciate you choosing Knight and hope we will be your first call in the future if you ever need assistance. Thanks again and hope you have a marvelous day. Best Regards.