When our furnace control board arced and burnt out one morning, we called Knight and were very happy to get a technician (Sean) within a few hours.
Sean was pleasant, knowledgeable, and professional, and was able to quickly provide us options. While he was able to provide opinions (which we appreciated), he did not push us, leaving the repair-or-replace decision up to us.
When we elected to replace the furnace with a new unit, he was helpful in the process of choosing an appropriate furnace, and Knight was able to provide it for a reasonable price. He also offered to bring by ceramic heaters to get us through the night -- while this was not needed (the weather wasn't too cold), we very much appreciated the offer.
While he did mention the obligatory add-ons (humidifier, service plans), he was not pushy and accepted our decision on these.
The installers were on-site in good time the next day, and were able to complete the installation professionally and quickly, giving us heat again!
In short, we were very happy with Sean, the installers, and our new furnace. Knight provided very good service for us!
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you Dave for your review. It was a pleasure to assist you with the installation of your new Furnace. I will make sure to pass your kind comments on to Sean and Tommy and to the rest of our Service Team. Please call us anytime we can be of assistance. Thanks again and I hope you have a fantastic day.
Best Regards.
The Knight Team