Our valve had died on our garage furnace last week and I've been trying to get around to getting it replaced (wasn't a rush as the weather started turning warmer). Knight was the only heating company that I contacted that returned my request, provided a ballpark quote, and actually contacted me via my preferred contact method.
I booked an appointment a few day later and there was a mix up on the appointment time between the office and the field tech, but we were able to make something work for both of us.
Karl showed up right on time and was able to diagnose the problem within a few minutes, and replace the valve in about an hour. I was incredibly impressed by Karl professionalism and courtesy. Knight made it very convenient to make payment on the spot and overall experience was quick and painless.
The only complaint I would have would be the price. The valve itself was only just above $100 at Arpi's but I'm sure not going to try to install it myself. Sometimes it's best just to pay a professional to have it done properly.
- Approximate cost of services:
- $500.00
- Company Response
Thank you for choosing Knight and sharing a review. I will be sure to pass it on to Karl and our Service Team. We understand cost is always a factor when having any work done by a trained professional. Also our 2 year workmanship warranty is also provided for your peace of mind. Please call us anytime we can be of assistance. Thanks again and hope you have many years of worry free issues on your garage furnace. Best Regards. Mark Coffin. Service Manager.