Knight Plumbing, Heating And Air Conditioning Ltd

Hindsight is 20/20 and I have to say I regret hiring Knight Plumbing to replace my hot water tank. Our hot water tank stopped working through the night and the next morning I had a number of appointments to go to. In a bit of a panic I called Knight Plumbing and agreed to pay the $75 fee for a technician to come out and diagnose the problem. Usually I always contact a minimum of three companies in order to compare price as I am very budget conscious, but this time I was in a time crunch and figured that this company would have competitive pricing to others. When the technician diagnosed that we should get a new hot water tank, he told me the cost of the tank was over $1800 plus the $75 call out fee, plus $82 to bring the old tank to the landfill. I was surprised at the high price but thought it must be pretty standard. I wasn't offered any other options for tanks, it was this tank for $1800. I wasn't told what features this specific water tank had to warrant that price either. (In hindsight I wish I had asked more questions instead of feeling panicked) I had difficulty contacting my husband to get his approval or give him time to think as he was extremely busy at work. So in a rush, we agreed and the tank was to be installed. In the meantime I looked on Homestars and saw that most hot water tank replacements by other companies was around $1000 to $1200, Including one by Knight Plumbing about 2 months ago where the cost was reported to be $1200. I was shocked that I had agreed to pay almost double the price of what a typical water tank replacement cost. I definitely blame myself for panicking and not doing the necessary research. When the tank was replaced, the technician asked for full payment right then and there, which added more stress as my husband didn't have time to check our funds etc... in order to make sure we could spend over $2000 on an unexpected house cost. All our experiences with other companies was that they sent us the invoice and gave us a minimum of a week to a month to make the payment. So I ended up having to pay $2000 under pressure. When you call Knight Plumbing, they ask on the phone how they can make you smile. My experience with Knight Plumbing has been one where I felt taken advantage of, was not informed, and was pressured to pay immediately. Instead of making me smile, they made me shed quite a few tears and feel sick to my stomach. My goal in this review is to take responsibility for not doing my research but also to prevent anyone else for making the mistakes that I did. I would not recommend Knight Plumbing unless you feel okay with paying double the cost for something without even knowing why.