Bait and switch! I decided to wait extra days without any hot water because Knight had offered a 10 year tank/part/labour warranty on a 50gal Bradford White tank. I had even confirmed multiple times with Alex on the phone in more than one phone call (because they messed up on time and had to bump me another 1.5 days) that this was indeed accurate and that would be reflected on my paper invoice as most other places were stating only 6yr warranty on Bradford White tanks. I assured it was correct and would be on the invoice, received the invoice via email and no warranty info was noted so followed up over email to ask them to add that warranty info on. In the meantime the technician shows up and tells me its 6 yr warranty on the tank. Check my email and somebody else has responded that it's 10 years parts and labour but only 6 on the tank. NOT what I was told at all and why would you have 4 more years parts and labour warranty than the tank itself. This extra warranty was also not without extra cost, their price was about $500 more for the same tank than from another quote I had that could have installed same day. Pete the plumber offers 12 year warranty on the an AO Smith tank for $300 less. The tech Dan I believe that came out was very understanding and called his office. They said their sales staff misquoted. In that case the right management decision would be to honor the misquote and educate your staff going forward. I'm not paying extra for the same tank to a company that does not stand behind what they have told the customer. I'm now back at square one on a friday afternoon going back to the other companies hoping for hot water again. Shame on you Knight plumbing for this horrible first and last experience with your company.
- Approximate cost of services:
- $2,100.00