First off the tech Derek who came to do the work was great to work with, and was easy to talk to and did get the problem resolved. However, I would not recommend this company for a few reasons. Firstly, they are extremely overpriced!! I pad $1,065 to have 2 drains cleaned from the accessible cleanout. I have renovated and flipped homes for close to a decade and so have had a fair number of plumbing work done over the years and not only do i understand the scope of work involved, but also am familiar with average pricing. They're pricing is about 75%+ higher than other companies. Secondly, the scope of work was only understood or mitigated because I insisted on what needed to be done. If i did not know anything about plumbing and was an average home owner I believe this bill could have been double or even more! I was told the cleanout could not be opened because it's an old building and they would need to b cut open the wall, cut the pipes and replace it, plus they don't know which pipes are connected so they world be doing that to all 3 pipes. So instead of allowing this to happen which I was told would cost $1500, I opened the cleanout myself ( very easily) and asked the tech to first snake from this line before cutting any walls or pipes. He did, and was able to clean it out quickly ( 1 hour of labour) so I was surprised when I still received a bill for over 1k, when no major work was required and only snaking 2 drains, (one hour was the work. When i called the company to discuss my concern, a supervisor gave me the rehearsed statement of this is our pricing based on our guide book and made no effort to satisfy my concern or be willing to work with me to charge a reasonable amount, even knowing my company will need future plumbing work. I called another company that I have used before ( so wasn't available for this job) and he reassured me that this would have cost me around $250. For these reasons I will not use this company in the future or recommend them to anyone.
- Approximate cost of services:
- $1,065.00
- Company Response
Good day,
We have reviewed the service call, as our vehicles have GPS we seen the service technician was on site for 2 hours, and did 2 drain cleanings. Our pricing is very competitive with other companies here in Calgary. When it comes to pricing, we are not the least expensive option in Calgary and there is a good reason for this. Below are some points to consider when selecting a company to do work for you.
• We are family owned and operated and have been in business for over 50 years. We aren’t going to disappear in a couple weeks or at the end of the job.
• We stand behind our 2-year workmanship warranty and really beyond depending on the circumstances
• We drug test all of technicians because your safety is top priority.
• Our technicians will arrive in a uniform and a marked vehicle.
• Technicians participate in regular training meetings to upgrade their skills and stay current on new products, trends, and city code regulations.
• We are fully licensed and insured so you are protected if mistakes happen.
• We have true 24-7-365 emergency service with a real person answering the phones if there are any problems you will be taken care of.