The Forever Roof

This company refuses to come and repair the damage that was done by the snow guard which they installed being ripped out of my roof. They were to have 10 year warranty on the installation and 5@ years on the product. I now have to get another roofer to come and look at it and repair at my cost. THIS SHOULD HAVE COVERED. Do not use this company.

Forever Roof installed a metal roof on our house in 2013. They installed it over the existing shingles - they recommended we do it that way. Not sure if that was the right thing to do or not. The roof looks great and the crew worked diligently and was on time. The salesperson we dealt with was courteous and very prompt with everything. We had no reason to deal with the company after that. We were quite happy with the work at that point.
In the 2018 winter, however, we had a lot of snow sliding down the roof and it damaged one of the roof ridges. We called the company several times, left messages, sent emails but no response from them. I did searches on the Internet and can't find an office in Ottawa anymore. I found a company through their supplier (who manufactures metal roofs) to do the repairs and install additional bars to slow down the sliding snow.

Damages to roof tried contacting for warranty repair no response number no longer in service terrible service
I don't have anything bad to say about the quality of materials but should not be offered life time warranty if unable to reach someone not even a few years after installation

I have never been more disappointed in my life. They started the job several weeks late, which was not a big deal other than the fact that they kept saying it would start next week and they wouldn't show. They showed up and the crew was great and the job looked to be done well- that was until the first rainfall. My flat roof that was just repaired was allowing water to stream down the walls and pool into my new carpet. They told me they would come out to inspect and not touch anything... of coarse it took them 2 weeks to arrive and by that time the water damage was done. Fenwick (the owner or manager) told me that it wasn't their fault because the calking didn't adhere properly... I said who's fault is it? He said to take it up with my insurance. $13,000 damage after a $16000 repair. He has since avoided all calls from both myself and my insurance company and a year later I am still dealing with this nightmare. These people, this company, is not to be trusted.