Faucet Fix

Plumbing
Carleton Place ON K7C 4G4
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Reviews for Faucet Fix

Average customer rating:
9.6 10 (107 reviews)

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Dena in Toronto
Dena in Toronto
1 review Ottawa, ON
10/10

Installed kitchen sink and faucet and serviced shower

I called Faucet Fix for a kitchen sink issue. I was impressed that there was no call out charge. Gary the service tech was knowledgeable and friendly. I would definitely recommend this firm to my family and friends! He also noticed that my shower faucet was needing some repair and I went with his recommendations on this too. Thanks again for the prompt service.

Approximate cost of services:
$550.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for choosing Faucet Fix ! I'm glad your service was excellent.

Kindly Curtis

K. Harris in Ottawa
K. Harris in Ottawa
1 review Ottawa, ON
9/10

Blocked Drains tree roots

Originally thought back-up of drains due to kitchen fats-grease and laundry lint however turned out to be tree roots about 50 feet from nearest clean-out. This was a much larger equipment requirement than originally contemplated to start. The service man, Gary, was determined to get to the bottom of the problem. It became a very messy operation but his clean-up after successfully cutting out the blocking roots was far more than we expected. Diligent worker ; effective analysis of situation; thorough work ethic; and truly considerate of the client.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for the honest review. I am very happy with your comments it's a nice reflection of our company !!

Kindly Curtis.

Mary in Ottawa
Mary in Ottawa
2 reviews Ottawa, ON
10/10

Good to "go"!

Friday morning of a long weekend, my very old toilet sprung a leak. I left a message for Ashley at FF , who got back to me immediately.
At 2:00, Michael and Adam arrived. They were courteous, tidy, knowledgeable, and very professional. By 3:00, I had a handsome, low flush toilet ready to "go".

Approximate cost of services:
$600.00
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Company Response

Thank you for the kind words. This means a lot to us a company to receive a honest review about our service. Thank you for your business

Kindly. Curtis Hutt

B. Bastien from Ottawa
B. Bastien from Ottawa
2 reviews Ottawa, ON
10/10

Toilet Replacement

Unfortunately, the upstairs bathroom toilet finally gave up and would not flush properly any longer ... seems like it's time to replace. Called Faucet Fix got an appointment for that day ... soon afterwards, Gary called to let us know he was on his way and came in inspected the toilet and fittings and recommended we replace the unit ... just as we expected but appreciated the confirmation. Like anyone, was hoping for a miracle, haha. Gary gave us an estimate we were happy with and he was on his way to replacing the toilet. Within the hour the toilet was replaced and a new replacement shutoff valve in place. Efficient replacement service from the initial phone call to the finished job by Gary. We appreciate the great service provided by Gary who was extremely efficient as well as cordial and made the process stress free for us. Thanks to Gary and Facet Fix for the help.

Approximate cost of services:
$600.00
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Company Response

Thank you for choosing Faucet Fix once again to solve your plumbing problems. I am very happy to hear that we were able to perform the job on the same visit. Gary is a excellent plumber who knows his stuff!! Hope to see you guys again when you need to call on a plumbing company. Thank you for the kind review!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Quick, excellent help with leaking tub drain

We've used Faucet Fix several times and have always been pleased with the service. The latest job was no exception. We noticed a water bubble in our kitchen ceiling late one night. By the next afternoon, they had come to fix the problem (a leaking tub drain) and also recommended a great person to repair the hole they had to cut in our ceiling. They were prompt and friendly.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the kind, honest review. It was a pleasure to do business with you and hope to see you in the future for other jobs. Thanks again for choosing Faucet Fix

Kindly. Curtis Hutt

Brenda in Ottawa
Brenda in Ottawa
1 review Ottawa, ON
10/10

Toilet replacement

I needed to replace the toilet in our ensuite. Our soaker tub is an almond colour and I could not find a toilet to match anywhere in the area. Curtis from Faucet Fix was able to find a toilet that was a perfect match. The install was completed efficiently and the cleanup was done well. As the new toilet was slimmer than the original, Curtis offered to paint the wall area behind the tank. Unfortunately I didn't have the paint but I was impressed with his offer. Curtis also caulked around the tub and vanity as well as repaired the faucet on the tub. The bathroom looks great.

Approximate cost of services:
$1,056.00
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Company Response

Thank you so much for the business! It was nice to have a first time visit go so well. It was nice to see that the colour match was a perfect fit. I hope you enjoy the bathroom repaires. I enjoyed the whole process and was proud of the outcome!! Hope to see you in the future for other plumbing needs. Curtis Hutt

Private User
Private User
Private User reviews Ottawa, ON
10/10

Shower Faucet

Their customer service is excellent from Ashley who booked the call right through to the plumbers who performed the work. They arrived on-time, made sure the work site was clear before work started, cleaned up completely after the work was done. The faucet works perfectly. By far the best experience I've had working with a building trade.

Approximate cost of services:
$700.00
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Company Response

Thank you so much for the kind words. It's nice to do business with yourself. I am looking forward to the finish job it's gonna look great. I am looking forward to it.

Elliot in Ottawa
Elliot in Ottawa
1 review Kitchener, ON
10/10

Shower faucet inspection and repair

My girlfriend had changed out the cartridge on her shower faucet and wanted it checked to see if it was ok before renting out her condo. The handle was a bit loos and she wanted some peace of mind to make sure the rest of her work was well done.
I called faucet fix because I had heard good things. The day of the service call they actually called to say they could come early that day. Garry was super personable and took the time to walk us through how it worked and what he was doing and showed us how we could do it ourselves next time if we wanted.
All in all it was a great experience and would call again.
Price was reasonable as although it didn't take too long, it was a service call and he did do what we asked.

Approximate cost of services:
$100.00
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Company Response

Elliot,

Thank you for the kind , honest review. It's nice to get feed back on jobs. I really enjoyed the conversation building up to the call and how we could accommodate your schedule. I realize from this job you've used us again for another the next day thank you for your business.

Private User
Private User
Private User reviews Ottawa, ON
10/10

EXCELLENT and SPEEDY JOB

Adam was excellent. He was speedy, very professional and quickly finished the job, Double CHECKING several times for any leaks after he was all done. We would have this company work for us AGAIN AND AGAIN FOR SURE, if needed.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Wow, thanks for the wonderful review about one of the best plumber you could have at your home. Adam is efficient and through with every job he does and you high lighted his strengths. Thank you for the business we are greatful to have loyal customers like yourself.

Kindly.

angus in Scarborough
angus in Scarborough
1 review Ottawa, ON
10/10

Snaked main drain

Gary came by in a timely manner and did an excellent job snaking our main drain. He was very honest and knowledgeable and he walked us through every step of the job. Would highly recommend Gary and Faucet fix if you're looking for an honest plumber in Ottawa.

Approximate cost of services:
$465.00
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Company Response

Wow!! Thank you for the honest review. Gary has been a major asset to the business and his hard work and dedication goes a long way. I'm happy to hear that you thought our company was a honest one. We strive for this! I will be sure to pass the good news on to my right hand man!!

Kindly Curtis Hutt

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Faucet Fix

Faucet Fix is a full service plumbing company specializing in residential fixture repair and replacement. Established in 1989 Faucet Fix has an A+ rating with the BBB and has thousands of satisfied customers. Faucet Fix offers same day or next service backed up with a 2 year warranty*.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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