Zancor Homes

Design/Build
Vaughan ON L4K 1H3
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63%

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Reviews for Zancor Homes

Average customer rating:
6.9 10 (128 reviews)

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Debra Gunns in Barrie
Debra Gunns in Barrie
2 reviews Simcoe County, ON
9/10

Angus

After researching new homes in the area I found Zancor Homes to provide the best value. The standard finishes Zancor offers surpassed other builders within the area. The construction team so far have been knowelegeable and polite. Overall great experience!!

Approximate cost of services:
$340,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you very much for your kind review.

F_Teti in Barrie
F_Teti in Barrie
1 review Simcoe County, ON
8/10

Wasaga Beach

I wanted a home away from the hustle and bustle of the Gta. Zancor Homes seemed to offer the best value for the price. Extras were priced slightly on the higher side so I did only pick the ones I knew I couldn't do later on. The build quality was quite impressive. I was delayed from the original closing date but I did check with sales before selling my home.

Approximate cost of services:
$325,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you very much F_Teti. enjoy your home in the years to come.

Homemaker1 in Barrie
Homemaker1 in Barrie
1 review Simcoe County, ON
9/10

King City

Very happy with quality of the build. Staff has been friendly and polite also answering my questions. We have had minor problems / concerns but the service team has been quick to respond.

Approximate cost of services:
$1,500,000.00
0 of 1 people found this review helpful.
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Anna in Barrie
Anna in Barrie
1 review Richmond Hill, ON
0/10

Zancor Homes Castle

The worst builder ever! We totally regretted our decision to buy a house from them. Everything is wrong with the house. Worst workmanship and worst customer service ever. Stay away from them.

Approximate cost of services:
$1.50
3 of 3 people found this review helpful.
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Company Response

Hello Anna,

As the Construction Manager of Zancor Homes, I’d like to say that our Castles of King City community is a very unique subdivision to say the least, with our whole team dedicated to customer satisfaction and attention to detail. From the onset, we offer a high level of customization at our décor center to ensure that purchasers will be thrilled with the home they will live in. We also develop very close relationships with purchasers throughout the construction process with framewalk inspections that have drawn a positive reaction from all our purchasers. As we have only closed a few properties on this site to date, we know everyone quite well and they have all been absolutely pleased with the workmanship displayed. We stand by our homes and know that everyone who has moved in has had a positive response.

As you have never approached us directly, Anna, to voice your concerns we believe that your claims are fabricated and hold no merit. I have asked you to call me personally so that we could work together and you have not done so. This leads me to believe this review is false and not written by a purchaser of a Zancor Home.

Sincerely,

Domenic DiGenova
Construction Manager
Zancor Homes

Katerina from King City
Katerina from King City
2 reviews King City, CA
0/10

New Home

STAY AWAY from Zancor Homes builder!! Poor quality builder, using cheap materials and dealing with unprofessional subcontractors. We bought the house 2 years ago in King City area. We have wavy floor and ceiling. Moreover, we still have a lot of leaks in our home, and now because of their neglecting behavior we have a mold. However, they are continuing to ignore us: don’t answer our emails and phone calls. The customer service is not existing. My husband went to their CUSTOMER OFFICE to receive the answers about mold remediation and leakage repair, so they kicked him out of the office and called the police. Really!!!! So, where is our 100% customer satisfaction and luxury homes- as they promise in their ads? I am strongly not recommended to buy homes from Zancor Home builder.

Approximate cost of services:
$800,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Hello Katerina,

I am pleased to have met you and your husband and am glad we are working together to resolve your outstanding concerns.

Domenic DiGenova

Alison from Whitby
Alison from Whitby
1 review Whitby, ON
0/10

Zancor

Stay away from this builder! We have had 22 leaks in our home! They will not repair until forced to by Tarion and reconciliation process. Fixes have proven to be temporary! Daniel even emailed us "to go ahead and call Tarion" after reporting that our home was still leaking. We have already had take Zancor to court over bylaw issue that they would not adhere to and won. Customer service is terrible. This builder is a complete bully. This is our third new home and have never experienced such a nightmare! Plan on contacting a lawyer to resolve leaks by hiring someone competent!

Approximate cost of services:
$500,000.00
2 of 2 people found this review helpful.
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Company Response

Hello Alison,

I think it would be appropriate to also advise on this public forum that Tarion did complete the water testing to your home (almost 2.5hrs) worth of testing only to reveal no indication of leaking. I do admit you did have some leaking concerns and we did address it. We will always stand by our product and complete repairs.

Colleen Miatello from Toronto
Colleen Miatello from Toronto
5 reviews Whitby, ON
0/10

New home build

We bought anew home in Brooklin. The house has a walkout from the basement. Upgraded French doors were improperly aligned, initially would not lock at all, damaged by Zancor service, still do not close properly. Water literally poured in during rain we put out towels and containers to catch the water. A "water test" showed no problem. It took 2 years before it was discovered that the window above had not been sealed. The deck between those windows was removed to reval a header with water damage and beginnings of mould. 2nd storey deck never replaced, or doors which led to the deck properly secured. Large gaps in the flooring in the basement persist after two attempts to fix it- a subfloor was never installed and there is a slope to a drain causing the problem. After over 2 years of bringing the problem to their attention, we were told our warranty had expired. If you have delay after delay in response, any warranty will have sufficient time to expire. We were actually advised by the salesperson to contact our lawyer as she was not getting a response from Zancor. After sales service is atrosius and customer service is non-existent.

Approximate cost of services:
$500,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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Homebuyer from King City
Homebuyer from King City
1 review Vaughan, ON
0/10

Zancor Castle of King

Horrible customer service specially we had the worst experience ever (so far) with their decor center! Their decor-rep is not accommodating at all ! She gives discounts to whomever she wants for the same project. For the structural appointment she mentioned "No weekend" although she set up a meeting with another home buyer (my friend!) during the weekend. She made us to sign all the papers promising to provide us with the answers of the questions we asked and by the time she provided us with the answers she mentioned that there is a 5k fee for a change! Never trust her or any of their representatives. Make sure you know all the answers before signing or better don’t buy from ZANCOR!

Approximate cost of services:
$1,300,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 4 people found this review helpful.
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rob from Stayner
rob from Stayner
1 review Stayner, ON
0/10

house building

from the day we moved in PROBLEMS. cold store filled in, over 22 leaks in basemen, receptacle and lights wired wrong. forged documents. removing the shower mold and water in the walls, wrong drywall. complete nightmare never buy from them!! to top it off they have a bad attitude no customer service.

Approximate cost of services:
$220,000.00
4 of 4 people found this review helpful.
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Steve from Brampton
Steve from Brampton
1 review Brampton, ON
1/10

Brampton Phase 1

I have not received the safety ( Grading Deposit) back. I moved to this house 4.5 years ( almost 5 years) I have been calling them every 6 months. They are telling they have received the safety deposit from the city of Brampton but they have not released it for anyone. At the same time, my friend bought a house through a different builder a year back and he had received his safety ( grading deposit) back. Very bad customer service. Please avoid this builder if you can.

Approximate cost of services:
$2,000.00
3 of 3 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Zancor Homes

At Zancor Homes, we understand a neighbourhood is only as strong as the people who live there, and it is their passion for a community that makes it thrive. We believe in setting the bar for customer service. From top management to our front line service personnel, each one of ...
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