Calgary to Vancouver - good service but pricey
With moving companies, you get what you pay for. I had a bad experience in the past with smaller local companies. These guys were friendly and accommodating to my needs as I had changed my destination a few times moving from an apartment in Calgary to an apartment in Vancouver. Office staff were helpful and the movers were friendly and gentle with fragile items. They came prepared with pads and wrapped everything.
However they did charge extra for a "shuttle fee" because they brought a HUGE truck and couldn't park it anywhere (this was written in the contract). A little research on the areas and they could have avoided this. They agreed to reduce the fees by half but still blamed me for not telling them there was nowhere to park the big truck. It should be the responsibility of the movers to determine what size truck they need based on the items I needed moved and what parking is available at the building. Just another way moving companies screw us out of money.
- Approximate cost of services:
- $2,500.00
- Company Response
Thank you Jared for taking the time to provide us with your feedback. We do disclose the potential need of a shuttle visibly on all of our contracts as there are many factors that determine whether a shuttle may be required. Since we are an Atlas Van Lines agent, majority of our long distance shipments are transported via a 53' tractor trailer to offer the most competitive price. Unfortunately, some of the restrictions in accessing the destination locations are not always able to be determine from research done by our in-house sales coordinator and/or information provided by our customers. The final discretion comes from our tractor trailer drivers as they are the ones transporting the shipment and are entrusted with the safety of those around them. I do apologize if you had felt the blame was placed on yourself but I do assure you that was not our intention. As you can see from our gesture of splitting the shuttle costs, we do look to find equal terms with all of our customers on scenarios that our clients nor ourselves are always able to anticipate. We do appreciate your review and hope that you will consider using Premiere again as you have provided us with some wonderful comments.