First they installed my front door, very happy with the result. Called them back for the rest of the main level, after that installation, found 1 problem after another. Called them back a couple times still having problems. Got really frustrated, but finally their installation Manager Don Rigby came over, very professional, I showed him some pictures and complained that I heard a lot of activities from outside even though my windows were closed, plus drafting really bad in the winter, then he decided to tear 1 window apart to address the issues and fixed them on point. Drafting instantly reduced by a significant amount the next day. Very disappointed with the company at first, but after going through all those problems, make me realize that they do have good warranty and they do have people like Don in the company that care about their customers. Thank you so much Don, if it wasn't because of you, I don't know how long all these gonna take.
- Approximate cost of services:
- $19,000.00
- Company Response
Dear Thao,
We sincerely apologize for the challenges that you have been experiencing with your windows and thank you for bringing your concerns to our attention. We are committed to finding the right solution for these problems and look forward to seeing you on February 11th to investigate the situation further.
Thank you again for giving us the opportunity to make this right for you.
Lindsay McGhie
Marketing Supervisor