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I called Clearview because we had a hot water tank problem 10:00pm friday night. A friendly agent put out an SOS for us. We received no call back that night? Next morning 8:50am I called again, the agent appologized for what was a hardware failure and said a technician was on the way. REALLY? It was 25 minutes before the technition arrived, and by 11:00am Emmerik had finished installing a new hot water tank. Very knowledgeable and curtious. I was often curious about his work and he was very accomodating. When Emmerik was gone, you never would have known we had a problem the night before. Job was well done!
- Approximate cost of services:
- $1,400.00
- Company Response
Dear Kevin and Carol, let me start by apologizing for the hardware failure that caused us to not get to you that night. Of course, these things do happen, but we do pride ourselves on our communication and customer service. At the end of the day, we were able to get your problem solved, but it is ALWAYS our policy to call if there is an issue with the technician, or if rescheduling is needed. I can assure you it won't happen again, but in the meantime you should have received a $60 Clearview Coupon in your email that you can use towards any plumbing or heating job you may have in 2010.
Still though, thank you very much for your review. I'm thrilled that (when you DID get service finally... sorry, this still bothers me, it's so unusual that I'm going to personally look into exactly what happend) the service was satisfactory and that our technician was patient and accomodating; two very important factors that we consider when hiring technician)
Thanks again for everything, including your patience!
-Kyle