Reviews

10/10

Our house was dated and in need of a full remodelling. We interviewed several highly regarded renovation companies about our ambitious plan for a whole home renovation. The scope of work included all 4 levels of our house. After considering our options, we decided to work with Dependable Renovations. From our consultations, it was clear they really understood our vision and had a realistic plan to carry out what would be a challenging renovation. Throughout our project, Chris and his team were exceptional to work with. From the first day on site, we saw how passionate the team and trades were to create the quality spaces we envisioned. Our project managers ensured the trades were organized and delivering to the high standard Chris expected. As the project progressed, we had numerous change requests to materials or design and those were seamlessly addressed. We developed a high level of trust for what Dependable Renovations could accomplish for us. Dependable Renovations transformed our house into the updated, comfortable, spacious, functional home we enjoy today. We are really appreciating the excellence in design and craftmanship we see throughout our home. Chris, his team, trades and suppliers did exceptional work and we are thrilled with the results. In the time since our renovation, Chris will text or call to see that all is well. From the start Chris won our confidence and we are so glad we choose to work with Dependable Renovations. We would not hesitate to call on Chris in the future or recommend Dependable Renovations to family and friends.

Approximate cost of services:
$500,000.00
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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I called Clearview because we had a hot water tank problem 10:00pm friday night. A friendly agent put out an SOS for us. We received no call back that night? Next morning 8:50am I called again, the agent appologized for what was a hardware failure and said a technician was on the way. REALLY? It was 25 minutes before the technition arrived, and by 11:00am Emmerik had finished installing a new hot water tank. Very knowledgeable and curtious. I was often curious about his work and he was very accomodating. When Emmerik was gone, you never would have known we had a problem the night before. Job was well done!

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Company Response

Dear Kevin and Carol, let me start by apologizing for the hardware failure that caused us to not get to you that night. Of course, these things do happen, but we do pride ourselves on our communication and customer service. At the end of the day, we were able to get your problem solved, but it is ALWAYS our policy to call if there is an issue with the technician, or if rescheduling is needed. I can assure you it won't happen again, but in the meantime you should have received a $60 Clearview Coupon in your email that you can use towards any plumbing or heating job you may have in 2010.

Still though, thank you very much for your review. I'm thrilled that (when you DID get service finally... sorry, this still bothers me, it's so unusual that I'm going to personally look into exactly what happend) the service was satisfactory and that our technician was patient and accomodating; two very important factors that we consider when hiring technician)

Thanks again for everything, including your patience!

-Kyle