Having a home built by this company, has easily been the worst decision of my life. They take no responsibility for the sub-trades who do most of the work, and are pretty much impossible to communicate with. Not once, have I ever made contact with anyone from the company when calling. You are always leaving a message, and then another message, then an email. It's exhausting and so frustrating. Their after sales team, is worse than their concierge service. We will likely end up in court as a result, and have laid a good foundation for a civil action. Stay away from Reid's unless you have tradespeople and engineers in the family that can fix all the mistakes that they make, and will take no responsibility for.