Action Movers

Great movers Richard and his helper. Arrived early on move day, very friendly and excellent service. I was very stressed and they made my move a breeze! Would use Action Movers again and again!

Hi Mark - just wanted to let you know that we were totally impressed by your crew of movers. Moving from Vancouver to Kelowna can be super stressful and your crew were amazing. We had 3 moving companies to choose from and we are very happy we decided to go with Action Movers. From the estimate, to the packing services, the load and unload was very professional. The whole move went very smoothly and your crew is absolutely top notch. Thanks for everything.

Dear Sir/Madam,
Please accept my thankfulness for the professional manner performed by your employees moving my furniture on June 15 from Vancouver to Port Coquitlam 2477 Kelly Ave.
Both Guys were excellent and did everything with a very professional manner.
Please express my compliments to both of them.
on the other hand, I would like you please to send me a letter confirming that the UN-locked elevator in the 2477 Kelly Ave. has caused a delay of 2 hours which I had to pay it extra for your employees.
I am planning to file a complain in our strata about that inconvenience and frustration for not having the elevator booked for us.
Thank you again and may God bless you,
John

I would like to thank you and Dave and Ken for the outstanding service they provided to us on Monday. They went beyond the normal level of service by making sure our items were well protected and by giving us suggestions to make our move even better the next time. It was a long hard day for them, including hauling heavy items up the stairs but they kept their good humour and professionalism throughout the day. They are a credit to their trade.

Elizabeth and I are very happy with your service and we will recommend your company to our friends.

Best wishes

Les

Action Movers were completely professional, reliable, responsible, careful, and time-efficient. From out first call to the office, to the last box being moved with great care over our new 2nd floor balcony, Action made our move so simple, easy and actually pleasurable. They dealt with a 3rd story walk-up with no complaints and no problems, and found ways to save us time and therefore money. How they fit the monster couch through the door without taking it off the hinges, I will never know. The team they sent actually made the day fun and made great suggestions for our stuff - who knew? The guys were great!

I also liked that the office staff was always available for questions, and that we could rent our boxes and return them within 2 weeks for a full refund. I recommend this company without reservation.

I originally booked Action Movers as they were recommended by a friend who were very happy with them.

The Good:
When I e-mailed and called them to book my move I was impressed with the quick response. As well when I went into the office to pick up boxes the office staff was quite courteous and professional.

The Bad:
However the issue that I have is with the move itself and the final bill of $806.17. It took a little over 6 hours to load, move the contents of my 550 sq ft apartment 1/2 block up the street and unload. I was originally told that this move would be not more than 3 - 5 hours. It took my original mover just under 2 hours to unload the same amount of content, so really not happy that with Action it took so much longer.

I also have an issue that I sent an e-mail to the owner of Action Movers about my dissatisfaction with this move 11 days ago and never got a response.

Would I recommend this mover? No. Upfront professional and great to deal with but on moving day I was sorely disappointed.

Mark, per your e-mail below I will call you and discuss. Just to be VERY clear you guys knew about the stairs ahead of time. Please see the e-mail from your operations manager to me, dated June 8th where he estimated 3-5 hours plus a stairs surcharge.

Update:
To all the readers out there please note that I did talk with Mark today and he did give me a refund and he was very pleasant and professional to deal with and did make things right.

Mark, now that we have recovered, we just wanted to thank your guys for their efforts. Our “in town “ move proved to be as challenging as one ever gets. Between elevators breaking down, and a particularly late night, we never heard any complaints from the crew. In fact, two of the guys even missed their SkyTrain ride home to get the job done. Thx again to all. We will definitely recommend Action Movers to all our friends! Tim and Susan.

Tim Wyman
Senior Vice-President & Portfolio Manager
TD Waterhouse Private Investment Advice

Hi
Just wanted to say how impressed we were with the service provided by Action Movers and the work ethic of Jeff and Gerald.
I had greatly underestimated the amount of stuff we had and they worked quickly to make sure we were out of our old building in the tight deadline that had been set by the strata.
In and out of tricky small elevators without complaining, awesome job, thank-you
Gemma.

Hi Mark,

Just a quick note to say how pleased I was with the move yesterday. Your guys (Dave, Joe and Marche) were great - fast, friendly and professional. I'm hoping I won't have to move again for a long time, but I'll be sure to recommend you guys to my friends who are moving.

Cheers,
Greg