Window City

Window city built and installed an outstanding product that six years later we are delighted by. Our built in blinds are attractive and functional and we simply cannot imagine being without them.

Our front door is both attractive and highly secure with a 3 prong lock we still today get complimented

We will look to window city to replace our other old windows soon

Quick responsive service. Chris was a pleasure to deal with. I recommend using this company if you are worried about not getting any factory service and support. Job well done.

Even after 10 years Chris took car of my needs. Very helpful and good hours of operation.

Knew what I was looking for, fast and speedy service, very satisfied and could not ask for more

I am a general contractor who purchases, and installs Window City products. For the first time in over 8 years one of my clients contacted me about a cracked sealed unit of a previously installed window. I contacted the service department to see if they would help with providing a new unit to replace the damaged one. I simply provided them with the code written inside the frame of the unit, and they had all information needed to manufacture a replacement unit. I highly recommend this company to homeowners looking to retrofit new Energy Star compliant windows

I must say this company is awesome. Not only do I have amazing windows but the service is top notch. Even with that ice storm we had in April 2018 my screen door lost the weather stripping and I was able to replace screen easily without any issues. So far my windows are 4 years old and look like new. Thank you everyone at Window City.

I had a problem with a couple of the latch buttons breaking on vinyl windows I had installed a few years ago. The company that did the install for me had since gone out of business so I called Window City directly. Spoke to Chris at customer service and he was fantastic. He agreed to ship me a handful of new latch buttons to replace the broken ones at no charge. Thanks Chris!

I had 11 Vinyl windows installed in 2003. With Low E, Argon Filled, warm edge spacer. Lifetime warranty. Reported good Canadian Manufacturer.
3 windows now turning foggy, cloudy.
Company state they are out of their 10 year warranty yet Competition windows at time all have 20 year warranty. (Requested and they Can't show me copy of old 10 year warranty. They kindly offered to supply replacements at factory cost with new 20 year warranty. Dissapointed to find also that Lifetime warranty becomes 10 year warranty.
I chose to replace the one window glass interior only for now at a cost of $445. Labour Not included of course. Lesson learned.

Over the last 7 years I've had a couple problems with the windows in my present home. The Customer Service staff are friendly and very helpful. The service by the technicians has been exceptional. The repair work is done in reasonable time and done well.

I can’t stress enough about this company and their sub contractors, stay away from this company, don’t order windows from them. The quality is sub par and when you encounter problems they will not support you. Be sure if you hire a company to install windows for you , that they are not supplied by Window City. November 15,2917 this is an update to this review, Window City has reached out to me with a reasonable offer to resolve my window issues and I look forward to working with them to have a satisfactory resolve to my problems, I will post a further update when I have more information to share.