Window City

I had broken patio screen window frame. I did not realize I don't need a new window and when I explained to the person what the problem was, he told me I only needed the side of it and they cost only $20 at Window City, being the manufacturer. Great customer service from Chris Dadswell, who showed me (a single parent) a sample fitting in the showroom area.
This special attention makes me want to obtain my future windows/doors from Window City. Excellent customer service is rare these day, so when Chris listened to me, heard me, and offered to assist with the solution, it does make a difference in our view of the company.
Thank you again! Janet

My current contractor who abandoned our project (Robert Comelli) broke our existing WindowCity window which was put in 5 years ago.

I contacted WindowCity. The next day I received an email from Chris who had the part. He offered for someone to fix it or for me to pick-up the part which was under $10.

He was great

Needed a screen repaired which they did while I waited. They took only a few minutes. Gave me some parts for my window screens at no charge. A pleasurable experience.

Laura from Newmarket

I called the window city service line to get info re the switch and hardware required for some windows in my home.
The rep returned my call and advised my he had what i needed.
He asked me to come to his office for the parts.
When i arrived, they gave me the small pieces i needed no charge.
The service rep then spent time with me in the show room, showing me
how the parts were installed.
I was very happy and satisfied.
A very un usual experience in this day and age.

I had broken tilt latches on a 10-year-old Window City double hung tilting window. Great customer service from Chris Dadswell, who sent me the replacement (plus a few extras) for nothing but the cost of a stamped, self-addressed envelope. It's working fine now.

A guest broke the tilt latch in our rented apartment so we were obligated to replace it ourselves. We went to window city with the broken part and were given the replacement part for free along with installation tips.

Aside: the architecure inside window city is really interesting. I wouldn't recommend going there just for it, but it added to the positive experience.

Professional Team from sales to installation to service and warranty that provided a solution to our worn out dated windows.
11 years later and still appreciating the quality and workmanship.

Thanks, Window City Team

When we first moved in to our new home we accidentally broke living room window lock brackets. I contacted WindowCity and after a few back and forth questions and providing pictures, model and serial number I was able to pick up the parts.

Thank you WindowCity, and thank you Chris!

We bought a 20 years old house up in stouffville area. We've chosen Window City to install all the window. Unfortunately one of the window was broken two months later. I called Chris and he said it is not under warranty BUT Chris was so nice that he will order a new one for us
( NO CHARGE )... now I am expecting them to fix it next week. Thank you so much !!!

Candy