Window City

Windows & Doors Installation & Service
Vaughan ON M9V
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Windows & Doors Installation & Service
Window City
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65%

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Reviews by rating (past 12 months)
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Reviews for Window City

Average customer rating:
8.1 10 (115 reviews)

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Bruce in Napanee in Bolton
Bruce in Napanee in Bolton
2 reviews Caledon, ON
0/10

Windows and Doors

Windows & Doors Installation & Service review in Caledon

The company is horrible to deal with.  I would not recommend them to anyone.  We had over $30000 work of windows for our new home.  We ordered a main double door as well.  They couldn't even deliver the door with the same hardware.  How is that for quality control.  2 windows do not work and one side of the door will not open.  They are quick to take your money but then want to charge to have the issues fixed.  Mind you we live 3 hours from their offices but hey they were okay to deliver and take our money but now do not want to service their poor quality product.  Stay far away from this company.

Approximate cost of services:
$30,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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Private User
Private User
Private User reviews Caledon, ON
10/10

Bay Windows

Windows & Doors Installation & Service review in Caledon

Very satisfied with the quality and design of the product received and installed. My bay window operates and looks great in our home. I will definitely recommend Window City to family and friends.

Approximate cost of services:
$500.00
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ivana
ivana
1 review Toronto, ON
10/10

Windows

Windows & Doors Installation & Service review in Toronto

New windows look great. Very modern and clean design. Especially on our larger windows. We are very happy

Approximate cost of services:
$10,000.00
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aarti from Thornhill
aarti from Thornhill
3 reviews Markham, ON
10/10

windows and doors full house

Windows & Doors Installation & Service review in Markham

We had our whole house windows done and it's amazing with the built in blinds, easy to look after, love the windows easy to up keep! We have had it now for almost 5 years and had someone come in once cause window wasn't closing, they came next day and fixed it, cleaned the window too and told us how to mamintain it and they are very clean when they come in, no mess at all very respectfull!

Approximate cost of services:
$3,000.00
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Vanessa in Tiverton
Vanessa in Tiverton
1 review Walkerton, ON
0/10

Terrible

Windows & Doors Installation & Service review in Walkerton

We purchased windows and doors thru a dealer in Walkerton for a new house build in 2015. Finally after several issues in receiving the shipment of windows and doors, they were installed by our home builder. Windows so far so good, but doors are extremely poor quality. After we made several complaints made to the dealer in Walkerton, no satisfactory service was provided....we ended up purchasing a new set of patio doors for upstairs from a reputable company in Owen Sound. Our sliding patio doors downstairs also does not seal...so air blows in to the downstairs through this door. The company in Walkerton, does not stand behind these doors at all...have made several attempts to call Window City's customer service but always get the answering machine.
I would never recommend this company to anyone, nor the dealer in Walkerton. What happened to "standing behind what you sell?"

Approximate cost of services:
$13,000.00
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Company Response

Dear Vanessa.
We are sorry to hear about your unfortunate experience. We really appreciate your feedback, and hope you do give us a chance to make it right!
Could we kindly ask that you send us further information to the following email, along with dealer information. I will also supply you with a contact name and phone number if you wish to contact us directly. The contact is as follows: Stephanie by phone at 1-800-382-5020 xt 156 or by email at info@windowcity.com.
Thanks again for your feedback.
Sincerely, info@windowcity.com.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window City

Window City is one of Canada's largest window and door manufacturers who's mission is to provide Canadians with the most technically advanced products on the market.

Our family owned business has won multiple industry awards and endeavours to keep your family safe and comfortable with one of North America's most robust warranties. We do not provide installation, only great windows!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories.
SERVICES
Warranty service. Window Manufacturer
STYLES
Heritage Collection, Heritage Plus Collection, Heritage Maximum Collection, Classic Collection, Ultra Patio Door Sliding Collection, Ultra Patio Door Swing Collection, Lifetime Entry Door Collection, Classic Entry Door Collection.
SPECIALITIES
Vinyl windows and doors.
WEBSITE
http://www.windowcity.com
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
190
PAYMENT METHOD
Cash or Cheque
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, Health Smart Windows, Intertek Warnock Hersey, SA
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warrenty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.