A few years ago had my windows replaced.The windows that the salesperson sold me were Window City. Fastforward to 2018. The seal in a large window failed. Had to pay upfront to have them make a replacement window under warranty. The techs came and verified that the window had failed. Window city refused to refund the cost of the glass. They offered me 150.00 as a good will gesture.DO NOT BUY ANY PRODUCT FROM THIS COMPANY BECAUSE THEY GIVE YOU THE RUNAROUND AND DON'T STAND BY THEIR PRODUCT
- Approximate cost of services:
- $563.51
- Company Response
Hi there,
We are sorry to here about your unsatisfied review.
Please feel free to contact our service department directly by phone at 905-265-9975 xt 137 or by email at service@windowcity.com with further information regarding when and who the windows were purchased from and we will be more than happy to further discuss and help with your concerns. Could we also ask that you send us the 6-digit serial number located on the spacer between the glass of the window?
Thanks in advance.
Sincerely,
Stephanie