Amazing Sales and very Poor after
Had an amazing & Terrific service during sales cycle the Sales Rep. (Biliana) exceeded really our expectation for customer service and information , guidance , helpful,...
Every thing was really excellent and rated as 5 stars.
When it came to Design center it became beyond 1 star
Poor service and no expertise , no customer service and no technical knowledge as well.
they just tried to let you pay without real advise about what's good for the house
did mistakes during the appointment and then contact you back to charge you for the cost they said it's included and when you asked for a standard modification they said no it's tooo late now and charge you fees , however when it's come to upgrade they will say they can do it ( regardless if it's too late)
as long as they will have more money
Zero customer service , when I escalated that to the manager , never replied (same manager used to reply in a few mins before )
AS Buying a house is a cycle or complete loop , so if it's missing parts so won't Work
I would NEVER recommend Losani to anyone
- Approximate cost of services:
- $505,000.00
- Company Response
As a reputable home builder in southern Ontario, we appreciate feedback from our clients. We strive to build and give a quality home with industry leading service. Unfortunately, it seems we have missed the mark in your case. We would love an opportunity to hear of your experience and to learn from it and hopefully be able to impact your experience in the months to come. Please accept our apologies As this posting is anonymous, we will await any further contact from you to discuss if you wish.
Greg Kush, VP Warranty and Quality