Purchased a washer/dryer and fridge on Dec 26, 2015, and for delivery for Jan 6th. After doing some research, decided to drop the extended warranty, and to ask for a price match on the fridge and match the delivery/installation fees that was quoted from Home Depot. First of all, the woman in the Appliances Dept was rude from the get go. Every request was a chore for her, and she went back for several minutes to discuss our request with the manager. Not once did the manager get off their ivory throne to speak to us directly. Ms. Lemonface comes back and says ok, we'll do it. So, I'm expecting my card to be crediting back the money. OH NO! It will take several business days to do this. We can't do this now!! WHAT?? You were able to take my money in mere minutes but you can't credit immediately? So she walks away from us to the back room. Okay, we have no proof of this credit we discussed, so go back to fish her out of her 'work room' Asked her kindly, can we please have some documentation of the credit. "WHAT! I've been working here 20 years, this is the WAY it is done, It WILL BE DONE! Sears is not that kind of company." Really?? Come on, we have nothing to indicate that a credit of several hundred dollars will even be given to us, and the mere word of an angry, and rude Sears employee isn't enough to satisfy us. So we ask her to at least mark our original receipt, she does it hastily, and walks away in a huff.
There is much more to the story. I've have not encountered such obvious rudeness before, and it wasn't just at this department. I had the rudest woman on the phone to ask about the Sears Club Card points, she was so condescending to me that I hung up on her in disgust. As well, I asked in-store about a coffee maker that was on sale, yet they had no stock in, and seemed completely unhelpful to find out if they would be getting some more in. Don't you want some more sales???
Sears is circling the drain, and they are to blame. Avoid buying for them unless you want to be belittled, treated as an annoyance, and given the run-around.
- Approximate cost of services:
- $5,000.00