Sears Canada Inc

We purchased a front loading washing machine on Sept. 15th at the Sears warehouse in London. From the first time I tried to use it it leaked water all over our floor. The warehouse said call the help number (by the way we purchased and extended warranty) the help number said they would email Samsung even though the product is Kenmore. We have had two service calls which resulted in another broken part. Twenty days and no washer. Sears has been abominable.