difficulty getting reimbursed when product is not available
Calgary
First everyone needs to know that all Sears "Canada" customer service is in the Philippines! Purchased a fridge, 4 times the delivery date was confirmed followed by a call that "no longer available". I asked the purchase cost be reimbursed to my credit card as I needed a fridge asap. 3 days have passed, I've made several calls,but supervisor not available "on another call", twice a promise for a call back - hasn't happened.Good business practice if a company can use X number of customer credit for x number of days with no product in return. WARNING advised if you buy from Sears Canada!
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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