Sears Canada Inc

Paid for an extended warranty for Samsung steam washer and dryer. The dryer stopped working on Canada Day - it was an electronic component failure. Which I had told the customer service when I booked the appointment. The wonderful service required one week for a service person to drop by for 15 minutes and tell me what I already knew - the electronic component needed replacing and he was sent without parts. Customer service will call when they have the part. - I waited 3 days for them to call but to no avail. We then called and we complained that this was not acceptable customer service.- the next day the part magically appeared in Sears service department-I was called and told customer service would call me and book an appointment. Two more days pass. No Call. We call once more - this time we were informed that the they can't send a technician for another 10 days.Terrible service for the price of the machine and the warranty- it would be faster and cheaper to not to get the warranty just pay for a service technician. Even after complaining nothing is being done to improve the service. I still have another 5 days to wait for the repair to a dryer that cost over $1,000.00,
Don't waste your money at SEARS for any major purchase - the customer service is no longer there nor do they stand behind what they sell . I will never purchase another appliance from them. It is no wonder the company is in trouble-customers are leaving with the poor service.