We were generally pleased with the kitchen cabinets we purchased and had installed through kitchen craft. Their selection of products, designs, and colours is very extensive and they have designers on staff to help you plan a layout that works best for you. I find the quality is good on their higher quality products such as the sold wood (maple or oak) but was not impressed with the lesser quality products (especially because the price difference was not that much). Some concerns I had were as follows: They did not take my husband and I very seriously and we felt like more of a burden than valued customers. The designer also didn't give much input on his own ideas for the space which we would have liked since we are not expects like he was. Once the cabinets were installed we found that some of the cabinet faces were scratched but they replaced them without a hassle. They were also 3 and a half inches off on one of the cabinets and it did not extend to the end of the breakfast bar as we had originally planned. We were told that they had done this on purpose so that the cabinet would fit through the door but I didn't buy it. They didn't remake the cabinet, instead saying they would "work something out" in terms of a discount, but we never received anything. After everything was installed we payed the remaining balance for the cabinets and thought everything was over. However months later we received a letter from collections saying we still owed them around $7?? You can imagine we were upset because we thought we had already paid in full and had already received all our receipts proving that fact. I went down to the office in person and asked why we received a letter from collections for the $7 which seemed like a ridiculous amount to claim in the first place and asked why they simply did not call when they found out they made a mistake when they took our final payment instead of sending it to collections. We would have gladly paid the measly $7. They did not apologize and just asked for the $7 and were not willing to look at the statements I had brought along. To summarize : Not very pleased with the customer service of this company, product quality was good.
