Beware.
Royal picked up two carpets recently. It took three phone calls to get them here. Painful.
Used a new bag & vacuumed one 10 x12 carpet just 'cleaned' by Royal. I measured a half cup (a handful) of fine, sandy material when I emptied the bag. This same material was on the hardwood floor adjacent to the 'cleaned' carpet. This grit had been jarred loose onto our clean floor as we were moving and positioning this carpet onto the underpad.
My expectation was that the 'cleaned' carpet would contain none of this abrasive material. This stuff is what wears out the carpet as we all know. That's why we have carpets 'cleaned'.
Cosmetically, the colours didn't appear to be brighter. Obviously, this is subjective.
A half cup of grit from a 10 x 12 carpet is not what I expect to get back from a 'cleaned' carpet. But that's what I got.
- Approximate cost of services:
- $220.00
- Company Response
Thank you kindly for your review. A 10 year carpet jute backing will always disintegrate over time. We did his rugs so many times before no complains. This time he was just not willing to even listen.