Rapid Service Parts & Delivery Ltd

My DCS fisher and paykel oven broke for the 4th time and these guys were super fast to come during the Christmas holidays and fixed my oven. They also assured me they would come back if the problem persisted and continue to work on my stove to locate the route of the problem.

After another service company charged us several hundred dollars cash to diagnose our Northland fridge we called Rapid Service. They diagnosed correctly over the phone, and with a 30 minute service call and minor part fixed everything. Dawn was super helpful on the phone and Tam and Howard are obviously professionals with lots of experience. I am seldom happy with Repair service, this was a stellar experience

We called in and spoke to a lady and we were very clear from the beginning we did not want to spend more than $200 or $250 fixing a stove that was worth less than $250. the bill kept creeping up from $96 to $130, then all of a sudden to over $300, and they still wanted to add parts after that.

so they "fixed" the stove, and had to cover a $90 part themselves as they failed to understand we did not want to spend $400, and not even 2 months later, the same part and on the same burner of that same stove stopped working, and they wont even cover the cost of the 2nd repair, considering its a warranty job. Quoted us another "service" call, and another repair.

So if you want crappy service, where they DO NOT listen to your needs, and give you shoddy workmanship with repairs that last less than 3 months, then go ahead and call them... otherwise, stay away as they have no idea how to treat people.

For the record, this is the second time we hired them for a stove repair at another property of ours, and the first one was a nightmare as well. So I did give them a second chance.

I called Dawn after my Northland Fridge stopped working. Kumar came later that week and changed out the compressor. My fridge works as well as the day I bought it now. Very pleased with the ease of setting up the call and the speed at which they got the required parts. I'll be calling them next time something breaks down.

I've been using Rapid Service for years. I have a number of appliances in my home that they know very well. The first few times they came out the appliances we're under warranty but I liked them so much that I've called them many times since. They always talk me through the problem first when I call so they have the right parts when they arrive which saves a lot of time and money. Other service companies that I've dealt with previously have come out for a diagnostic and then had to come back with the parts charging me for two appointments! They have a time frame window for appointments like most service companies but I ask for a call when the tech is half an hour away and they always make sure they do. Howard is very nice and knows what he's doing.
I've just read the reviews before mine and all I can say is that they have never been rude, I've never had a problem with them breaking anything over the ten years that they've been fixing my appliances, and you can't expect a tech to take of his shoes because its unsafe for them to work without steel toed boots.
This is a wonderful company and I will continue to use them when ever I have a problem with my appliances.

I read the reviews before I used Rapid Service. Tam did spend time on the phone before we hired them, Dawn was pleasant. But when things didn’t go well, they became unresponsive even to the appliance line (high end) they are certified /approved to service, Fischer&Paykell.

Didn’t run a full diagnostic on 1st service call.

The fridge was leaking. Tried a fix, replaced a circuit board that with labour cost us more than 525$. He had taken the right door panel off to do so.

Didn’t work, fridge still leaks, thaws etc.. . AND the right panel door didn’t work properly after they took it off /on again for the 1st service.

Called back. Tech had the nerve to imply we broke it after he was there. ? seriously? Dawn, while said she wasn’t there to say either way (no kidding Dawn), sent him back. And then charged parts AND labour to fix what was working before he showed up in the first place.

We wanted to pay for the part but not labour. Mainly because no one could prove to us that he didn’t break it while taking it off and putting it on the 1st time.

Fridge STILL leaks- this has been going on for more than 45 days. They have ignored us. Got head office F&P involved. No return call to them either.

Last week Dawn said they will send tech ONLY if we agree to a $150.00 charge on my VISA prior to showing up (1.5 hrs labour) “Otherwise, we are free to go somewhere else". Same tech too! These guys are incredibly unprofessional. Not least a total waste of your valuable time.

Beware when you let them into your home. Also, while they boast about there 25 plus year service in the business, I would remind anyone else who falls for that, there was NO social media or reviews such as Homestars to verify they had good customer service.

We hired them. From there, not once did owners or Dawns “boss” Tam return a call request after original. He was either: “very busy”, "out for the afternoon”, “just stepped out”, “away” etc etc.. Dawn said she would get back to us; “later today”, "tomorrow"…NEVER did. At least she’d answer the phone. And every time, seemed as though she didn’t know who we were. An excess of 6 follow up discussions with Rapid.

My husband had to call. F&P had to call (From NewZealand!!). Regional Service Manager, Tim too couldn’t get a response.

Okay folks, here’s the BEST part of this nightmare. My husband asked her to send an email outlining RAPID Service condition as proposed by Dawn. Dawn said “sure”. Three days later... I sent Dawn an email again asking her to send the proposed terms to me in writing so that we are all clear on the new ‘service’ terms, to verify their technicians labour warranty & to schedule the service to finally fix the leaking fridge (they were first paid to fix…and failed). No surprise. NO RESPONSE. Nothing from the owner directly.

They opted to replace the MOST expensive part on the appliance... and perhaps go from there? We will never know. Didn’t run a full diagnostic.

RAPID SERVICE treated their customer with contempt because we stood to reason that charging us for what wasn’t broken until they showed up was unacceptable? Get real. B-WARE folks.

I received exceptionally poor service from Rapid Service. The technician missed his “window” of time which meant I stayed home for 3 hours for nothing. We rescheduled for later that evening and the technician finally arrived at 7:30pm, 30 minutes after the designated time. He did not remove his shoes upon entering my home and declared the appliance to be unfixable in less than 30 seconds. There was then some discussion of possibly getting parts but I think very little effort was made. When I called the US headquarters of the manufacturer I was told that they could ship parts to Canada without issue. So a 5-minute service call, a $100 bill, and that was that. I will not be using Rapid Service again.

I have used Rapid Service Parts and Delivery twice in the last few months. The first time was to repair a clothes drier that had no heat. The 2nd time was for a gas oven that didn't heat up adequately or reliably.
Both time Dawn in the office was extremely pleasant, knowledgeable, efficient and timely in arranging a service call to meet my schedule needs.
Both times Howard arrived timely with telephone updates before. Howard was really pleasant, knowledgable, efficient, and gave some very helpful info. that was much appreciated in both cases.
Really a pleasure to deal with. I shall continue to rely on and use them in the future.

Bought a water filter replacement through Rapid Service for our new Fisher Paykel fridge and was charged $94.90 + GST . I found the same filter for $55.00 plus HST elsewhere Canadian funds as well. I contacted Rapid and spoke with Dawn who advised there is no return or price match on filters even if my package was unopened and sealed, which it was.

I definitely won't be purchasing parts from this company and will forward my complaint to Fisher Paykel as the price mark up is ridiculously high compared to other retailers.

Howard is such a knowledgeable man. He is able to fix anything with ease. He is very professional and kind. I would definitely recommend him to all of my friends. :)