Metropolitan Heating & Air Conditioning Ltd

Tried Metropolitan after another plumbing company failed to fix a leaking valve problem on my boiler after 3 attempts. A simple service call to Metropolitan (with no more replacing of valves) was all that was required for the fix. The serviceman knew his stuff!

I had an old Lennox Pulse furnace that came with the house that was constantly needing service each winter, and parts were getting harder to find and taking longer to order so I decided to have it replaced. The guys from Metropolitan replaced my 22 year old furnace with a new hi-efficiency and noticeably smaller and quieter unit. They were fast, well mannered and explained what they were doing. They even carried the giant beast that was the old furnace out of the basement and arranged for someone to pick it up (within the hour) now we have heat without worrying if the furnace will conk out when it gets cold. The new furnace is s great upgrade from our old one, smaller, quieter and more efficient... With a warranty. The guys did a fantastic job and installed it in about 5 hours and left the area clean and tidy.

We have an old electronic air filter on our furnace. It doesn't work well and we wanted to replace it with a conventional filter slot. We decided to get some estimates, one guy came by and said $400 cash and another $500. Then Brian calls from Metropolitan asks me about the electronic air filter and tells me that the standard 5" filters from any store will fit in the filter box. No need to replace it. He could have sold me a repair but didn't. I love that kind of honestly in a contractor.

My furnace stopped working a few days ago and I was not able to get any heat or AC. I was very worried that I would need a new furnace. Min from Metropolitan was so incredibly professional, polite and efficient. He diagnosed and fixed the problem in no time - a new thermostat and pressure hose.

Met with 3 other installers prior to meeting with Rob Norman from Metropolitan whom we were very comfortable with plus the quote provided for the furnace was lower the others. Dave and Dave came to install and were very knowledgable and efficient. Overall we were very pleased with the experience and would recommend highly

I have never written a bad review but my experience with Metropolitan Heating and Cooling was so bad I felt compelled to write. It was one of my worst experiences with a contractor.

I hired them to install a WIFI thermostat. They were responsive and came quickly to do the job. The installer who did the job installed it in such a way that I cannot have a fully functioning unit. I have called the company SIX times to get him to either fix it or replace it. The installer claims to have called but I have not received any calls, no messages on voicemail..NOTHING. I simply do not believe them.

I spoke with the manager at length. He tells me explain how the installer knew I wouldn't get full function from my thermostat but installed it anyway! Everyone seems to have known I would not have full functioning but never thought to tell me!

The manager tells me how they do not make their money doing thermostat installation. He reveals his business strategy of "up-selling" customers furnaces and various products.

I tried to explain to him that this might serve HIM well but has he considered the customer experience? My experience is that I've hired them to do a job. They didn't do it properly and they are not following up.

Remarkable, trustworthy and extraordinary are just a few adjectives to describe the services provided by Metropolitan Heating and Air Conditioning Ltd. Thank you some much for the outstanding service and the installation of our furnace and A/C unit. We couldn't have been happier. A special thanks to Brian Auld for your unique expertise and to Dave Watman for the great job done!!!

Needed a new gas furnace, air conditioner and duct system. It was installed well but took longer than planned. Inspector asked for a few changes and they took care of it promptly and have followed up any other requests since installation on a timely basis

Rob Norman was great, to the point, no fluff salesman. The two guys that came to install the new unit were friendly and knew their job.
They worked all day doing it right and cleaned up.
The company also followed up with us regarding warranty.