I can't say enough good things about Phillips Moving & Storage and North American Van Lines. From the initial quotation all the way through to delivery and dealing with a small insurance claim, I have been very impressed by the level of service I received.
Laura, Katy and Maureen in the office were super helpful with my quotation and with answering any pre-move questions I had (this was a move from Toronto to the USA so it was a bit more complex than what I was used to). I opted for the full packing service (I highly recommend you get this!!! Three polite friendly men packed my whole one bedroom apartment in 6 hours) with the highest level of insurance (0 deductible), and even with this wonderful level of service and coverage, the Phillips quote was still over $1000 less than the other quote I received from a competitor!
I had a brain fart occur and left my passport in a dresser which I needed for f light the next day and the owner of the firm, Peter, saved the day by coming in at 6 AM to help me get it from the warehouse!!! Thank you so much again for that - I am so grateful.
Everything arrived on time (all my furniture and belongings were cheerily unloaded and delivered, in the rain no less, by ONE man!) and there were a few minor things damaged or soiled, but I put through a claim on the insurance and this was dealt with very promptly and efficiently by North American. Thank you so much for a great job, Phillips and North American!!! A+++
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Veronica, we were so glad you were able to make your flight! Thanks for the kind words and all the best in California.