- Approximate cost of services:
- $25,000.00
Since they did not identify themselves I can only assume that this is the lady who painted over brand new white melamine cabinets because they were not white enough. The drawers are always built to match the length of the slides in order for them to be considered full extension. This person could not understand that we have a solid full back to our cabinets which means losing 5/8" to the back of the 24" cabinet. Since the slides come in 2" increments the maximum length of the drawer should be 22". Realizing that she did not understand we remade all the, now painted, drawers to a length of 23". Obviously we could no longer re-use any of this painted material. She fails to mention that after approving the drawings and after they were installed, she requested the addition of extra drawers in several cabinets. We accommodated her requests even though she refused to pay additional costs claiming she misunderstood. Once she denied approving the use of MDF doors and drawer fronts she refused to allow us into her house to install them. Our hands were now tied.
Unfortunately when this review was posted Homestars did not allow a response unless you were a member. It is nice to see that they have made appropriate changes. This customer approved the initial drawings. He claims there was a 6" difference in with while it was only 2". He claims there was a delay in responding while we responded in less then 2 hours after consulting with my partner. We advised him that it would take a few weeks to get the doors manufactured and that we would leave the existing cabinet in place until we could get back in to replace it. Of course he requested a rebate and accepted no responsibility for the pre-approved drawing. Note that to this point he had not paid the remaining balance of the invoice. We still accommodated him.