LOOK ELSEWHERE. We spent $1,100 for very basic work. It was not completed well and they bailed on us midway through the job, leaving us without a useable backyard. The owner, Brian, appears to be friendly and knowledgeable at first, but ultimately provides TERRIBLE customer service.
We hired Heritage Lawn for a clean-up of our backyard and sod job. During the consultation, Brian confirmed that they could provide a general clean-up of the yard, including hedge trimming and removal of old tree stumps and invasive vines. He said it was a pretty small job so he could fit us in soon, and mentioned that if we paid cash he could knock off the taxes - we agreed.
When the workers arrived (with Brian) for the clean-up, they spent 1.5 hours on our property. From a distance, the job seemed well done and was an improvement to the space. After they left, we took a closer look and were disappointed to find that it looked very rushed.
After immediately spending 2 hours of my own time cleaning up more dead trees, trimming back the hedge further and removing vines, its still not completely cleaned up vines remain, and several small tree stumps were missed. I wasnt super upset since I knew they still had to come do the sod and that we could address any remaining work at that time... but since I had managed to pull out a lot of additional waste, I called Brian to see if his crew could swing by to remove it since they have a wood chipper to do the job. I was polite and apologized for the inconvenience just asking in case they were still in the area.
In response, Brian immediately got defensive and told me that they would not be returning to finish the sod job. I was super shocked and confused, and I apologized if I had offended him in some way, but his only reply was that after 31 years in business when customers get nit-picky its not worth my time. When I tried to apologize again he contradicted what he told us originally and said I shouldnt have taken this job anyway, your yard was too overgrown and ended the conversation.
I want to be clear that when I called, I was polite and friendly I was not upset, aggressive, and even complimented them on the work they did (despite it being subpar). I was COMPLETELY shocked when he told me he wouldnt be returning. It was out of nowhere.
A follow up call to the company resulted in no further explanation, except that the services we booked would not be completed.
I am blown away by the unprofessionalism and would never recommend this business to anyone. A word of caution when they suggest you pay in cash, do so at your own risk because youll have no recourse if its a crappy job.
- Approximate cost of services:
- $1,100.00