Heritage Lawn Care Inc

LOOK ELSEWHERE. We spent $1,100 for very basic work. It was not completed well and they bailed on us midway through the job, leaving us without a useable backyard. The owner, Brian, appears to be friendly and knowledgeable at first, but ultimately provides TERRIBLE customer service.

We hired Heritage Lawn for a clean-up of our backyard and sod job. During the consultation, Brian confirmed that they could provide a general clean-up of the yard, including hedge trimming and removal of old tree stumps and invasive vines. He said it was a pretty small job so he could fit us in soon, and mentioned that if we paid cash he could knock off the taxes - we agreed.

When the workers arrived (with Brian) for the clean-up, they spent 1.5 hours on our property. From a distance, the job seemed well done and was an improvement to the space. After they left, we took a closer look and were disappointed to find that it looked very rushed.

After immediately spending 2 hours of my own time cleaning up more dead trees, trimming back the hedge further and removing vines, its still not completely cleaned up vines remain, and several small tree stumps were missed. I wasnt super upset since I knew they still had to come do the sod and that we could address any remaining work at that time... but since I had managed to pull out a lot of additional waste, I called Brian to see if his crew could swing by to remove it since they have a wood chipper to do the job. I was polite and apologized for the inconvenience just asking in case they were still in the area.

In response, Brian immediately got defensive and told me that they would not be returning to finish the sod job. I was super shocked and confused, and I apologized if I had offended him in some way, but his only reply was that after 31 years in business when customers get nit-picky its not worth my time. When I tried to apologize again he contradicted what he told us originally and said I shouldnt have taken this job anyway, your yard was too overgrown and ended the conversation.

I want to be clear that when I called, I was polite and friendly I was not upset, aggressive, and even complimented them on the work they did (despite it being subpar). I was COMPLETELY shocked when he told me he wouldnt be returning. It was out of nowhere.

A follow up call to the company resulted in no further explanation, except that the services we booked would not be completed.

I am blown away by the unprofessionalism and would never recommend this business to anyone. A word of caution when they suggest you pay in cash, do so at your own risk because youll have no recourse if its a crappy job.

The owner Brian sounded like someone I could trust with my home lawn care, but to my frustration I was proved wrong! With the hot spring weather this year weeds started early, and while I saw other lawn companies out treating weeds in May and saw my weeds starting to take over, I kept calling to ask when they would come out and couldn't reach them/no call back and finally was told they were busy and would come soon. They finally showed up mid June and the technician didn't spray any of the weeds. I gave it a week to make sure, and when no weeds were affected, I called to ask for a reapplication (as all lawn care companies offer). I was rudely denied, told the technician did their job properly, I didn't know what I was talking about, and I’d have to wait another month for the next scheduled treatment, by which time the originally untreated weeds would be overrunning my lawn.
Heritage was supposed to be a smaller family owned company focused on service: clearly they are anything but, just a useless, rude, and unprofessional company. Don’t waste your money, you’ll just be disappointed and frustrated!

Phil and Stacy did the work on my property and they are very courteous, knowledgeable, and professional. I'm very happy with the quality of the work and the dedication that everyone from Heritage shows when communicating with me. In addition, the team shows pride in their work and it's clear that they want to see satisfied customers. Brian is running a great company and i would highly recommend them. Excellent work guys!

I have been a customer of Heritage Lawn Care for the past 6 years. Weekly grass cutting, fertilizing and weed control, and most recently for tree removal and hedge trimming.

I have two large cedar hedges on my property, as well as a number of mature trees. Heritage attended, had my hedges trimmed and a dead tree removed in great time. The clean up was meticulous and the job was done really well.

These guys are top notch. Professional, punctual and efficient. I would not hesitate to recommend Heritage Lawn Care.

Heritage staff were knowledgeable, on time, started and completed the job exactly as we had discussed. My neighbour and I were impressed with their professionalism. They gave us instructions on how and when to Water the lawn.
I would and have recommended them to other neighbours and friends.

I entered into a contract with this company for lawn cutting and lawn care . The first visit was terrible . They refused to cut a part of the lawn because of debris on the lawn from the winter . When I called the next day and nicely explained my concerns the owner deflected and accused me of not sending him enough post dated cheque’s . I told him he was wrong and to go back and count them properly . When he did he discovered he was in fact in the wrong and I did pay him the accurate amount . Regardless he refused to apologize but continued to be argumentative and rude .

They asked for cash at my door. They even told me to go to ATM. I refused.
They broke my lamp post by throwing a garbage can on it. It broke the neck and damaged sensor. I talked to owner But he refuses to fix it or pay for repairs.
DO NOT USE THIS COMPANY.

This company does not care about the customer, their neighbours, or the lawn. They regularly mow the lawn when wet, out of convenience to their schedule, and disturb neighbours by beginning very early in the morning. They use big industrial equipment rather than taking the care to do the job well. Very unsatisfactory. They also charge well in excess of good local companies. A rip off and bad service.

They returned my phone inquiry very quickly. I only wanted lawn maintenance for a few weeks in the summer and they were able to accommodate. It was a reasonable price for monthly service and the work was well done.

everytime i got up in the morning the snow was gone and I was able to get out of my drive way. I wake up at 5 in the morning so having a company that is there before i am is a huge bonus.
I would absolutely go with this company next and I would recommend them to my friends and family.
They do a very thourough job. this is the best company we have had to do the job so far.