Woodpecker Services

We signed a contract with Woodpecker Services on April 16, 2015 to have a PVC fence installed in our backyard. It is June 22nd and we still have no fence. The business does not return numerous phone messages we have left asking them to contact us. The owner, Andre finally called back this morning giving us a story about not getting the order right and supply issues. We told him to start the project asap or give us our money back. He promised to come to our home to settle this today, but now says he cannot make it. He refuses to start the project and will not give us our money back. He does not return our phone calls and messages. I have filed a complaint against the company with the BBB and will take it further (legal) if necessary.
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Follow-up
After contacting the Better Business Bureau and filing a complaint against Woodpecker Services we received a phone call from the company stating that they would be at our home the next day to start the fence. They came on Tuesday and started the fence. The project was completed two days later. The fence looks nice and an upgraded product but it was sad that we had to go to such extremes to get the company to honour the terms of the contract we signed with them in good faith. I have no doubt that were it not for the intervention by the BBB and the negative comments we put on HomeStars regarding the company that we would still be sitting here with no fence. The refusal of the company to respond to numerous phone messages was very frustrating. In the end, although we finally got the fence we wanted, I would not use Woodpecker Services for any contracting work at our home.