When our main work computer died a day or two before Christmas, I gave Pete a call. Though he was currently out of the area, he hoped to be at our location before the end of the day.
Due to the fact this computer was the only one that controlled our large printer (with a lot of printing to be finished), we did call another company who attempted unsuccessfully to fix the problem remotely. We were ecstatic when Pete actually showed up in person a few hours later!
Despite the upcoming holiday and being out of the area when he received our cry for help, Pete arrived around 4 pm and quickly assessed the situation in order to get our computer (and accompanying large format printer) back up and running to finish the final orders for the year.
PC Service On Site got our computer and printer running again and we were able to finish orders on time. Without them, we would have been shut down until the New Year. Thank you.