Well, the most positive thing I can say is that they are willing to exchange and refund, but they should rename their after sales service "Customer, Don't Care". First over the range microwave ("new, unsealed") had the top and sides punched in when the installers opened the box - amazingly, the styrofoam packing with the glass tray sitting on top in the box was undamaged. The exchange took about 2 weeks. The installers returned, opened the new box (again the foam with glass tray completely intact) and the microwave was out of its packaging with the face up and the electrical cord on top, where it chewed through the protective film damaging the door. CAS claims it is Panasonic and not them who is at fault and will not support the customer other than providing yet another unit, whose condition can't be determined until it is opened. They were willing to approve yet another exchange but when I asked them for something more - to have their installers come or to deliver for free given I had been through this twice, they were rude and aggressive. Back it goes. I will pay more from another store and be sure I get a new and undamaged unit.
- Approximate cost of services:
- $500.00
- Company Response
Thank you for your review. I was not able to find your specific details in our system to address your concerns directly. The appliances are sealed in there original packaging from the manufacturer so we have no knowledge of damages beforehand. The manner in which the exchanges are done is in accordance with the manufacturer's policy. Feel free to reach out to us at cs@caslp.ca if you require additional assistance but I trust that your concern has been addressed since that time.