Canadian Appliance Source

I purchased a Samsung washer and dryer from the Markham CAS store, with delivery and installation. The washer didn't even turn on from the start, and the store refused to take responsibility even after multiple calls, and refused to exchange the defective product, saying it was a Samsung warranty issue, and that someone from Samsung would eventually call. I had to call Samsung myself and arrange service, and Samsung said the store should normally exchange the product in a case where it doesn't turn on for the first use. Samsung was good about it, CAS was regrettably not, hiding behind "policies" and refusing to make things right. The most frustrating purchasing experience of my life.