Charles Conrad in Markham

I purchased a Samsung washer and dryer from the Markham CAS store, with delivery and installation. The washer didn't even turn on from the start, and the store refused to take responsibility even after multiple calls, and refused to exchange the defective product, saying it was a Samsung warranty issue, and that someone from Samsung would eventually call. I had to call Samsung myself and arrange service, and Samsung said the store should normally exchange the product in a case where it doesn't turn on for the first use. Samsung was good about it, CAS was regrettably not, hiding behind "policies" and refusing to make things right. The most frustrating purchasing experience of my life.

John and his team at True North Eavestroughing did an extemely professional job from start to finish, from a thorough, understandable quote, to a top-knotch installation job that improved the appearance of my home and functions perfectly. Courteous and knowlegeable the whole way through, would not hesitate to recommend them. Great value, too.