Canadian Appliance Source

Appliance Retailers
Toronto ON M9W 1B6
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HomeStars  >  Appliance Retailers in Toronto  >  Canadian Appliance Source  >  Terrible and poor delivery service, great prices and sales person assistance
Denis F in Toronto
Denis F in Toronto
2 reviews Toronto, ON
3/10

Terrible and poor delivery service, great prices and sales person assistance

Was booked for 8am-12pm delivery window and it showed up at 5pm!
No support whatsoever from delivery company customer care, they kept changing my delivery windows passed the delivery time I was told and after every time I called in to verify the reason of no-show for the delivery at the time I was told.
After the no-show of the first time window, I also asked to have the delivery moved at 5pm, and seemingly it couldn't be done as I was given the same excuse from the customer support person that there were issues to be in touch with their drivers to verify their location.
In addition to this, once the delivery finally arrived, speaking to the drivers and asking them the reason why of the delay on the delivery, their answer was that they were not advised of my 8am-12pm window, they were running late but they could have helped me out confirming a later delivery for me at 5pm.
A total waste of time!
Canadian Appliance Source offers competitive prices and the sales person was very helpful also in helping processing the payment as I can confirm the same issue of paying the balance after they take the deposit, as noted in a previous review; though their delivery system gave me a very bad impression which won't make me going back to them to purchase appliances.

Approximate cost of services:
$1,100.00
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Company Response

Good afternoon, We're sorry you did not have a pleasant experience with our delivery scheduling. Canadian Appliance Source successfully delivers hundreds of appliances across Ontario & Quebec on a daily basis, and on rare occasions, the drivers encounter a delay in their schedules. We are sorry for your experience, and request for you to email us should you require any further assistance at cs@canadianappliancesource.ca.

Katelyn
CAS Customer Service