Denis F in Toronto

Needed and old condenser unit for the a/c in the roof top of my condo and after calling more than 5 companies, I was finally told by Ali from GTA Heating Air that they have the condenser I need. Asked to do a diagnostic for a quote and he demanded $300 for his trouble. Paid him promptly and he decided to not go to the location to do the diagnostic because he was already familiar with the type of unit needed, so just demanded $300 for a quote. Decided to have him doing the job and he finally decided to go see the unit to be replaced to verify what was needed to be done. As he wasn't able to get access to the rooftop the day he went, he was going to set up another day. This was over a month ago and as per today I haven't heard back from him besides to be advised by someone claiming to be his brother that Ali was hospitalized and would have contacted me shortly. Again, haven't heard anything yet. This fellow wanted to communicate only by text and wouldn't pick up the phone, that is the number listed to contact on their website! I ended up going to a different company who did the job in less than a week.

Was booked for 8am-12pm delivery window and it showed up at 5pm! No support whatsoever from delivery company customer care, they kept changing my delivery windows passed the delivery time I was told and after every time I called in to verify the reason of no-show for the delivery at the time I was told. After the no-show of the first time window, I also asked to have the delivery moved at 5pm, and seemingly it couldn't be done as I was given the same excuse from the customer support person that there were issues to be in touch with their drivers to verify their location. In addition to this, once the delivery finally arrived, speaking to the drivers and asking them the reason why of the delay on the delivery, their answer was that they were not advised of my 8am-12pm window, they were running late but they could have helped me out confirming a later delivery for me at 5pm. A total waste of time! Canadian Appliance Source offers competitive prices and the sales person was very helpful also in helping processing the payment as I can confirm the same issue of paying the balance after they take the deposit, as noted in a previous review; though their delivery system gave me a very bad impression which won't make me going back to them to purchase appliances.