Miranda Windows & Doors

Windows & Doors Installation & Service
Mississauga ON L5L
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Reviews for Miranda Windows & Doors

Average customer rating:
9.4 10 (72 reviews)

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Jamie & Ana from Milton
Jamie & Ana from Milton
1 review Milton, ON
10/10

Windows and Aluminum Capping

Tony was great to deal with right from the beginning, he provided his expertise and opinion but at no point in time did we feel pressured. As for the install Ivan was amazing, he did such a great job and made sure everything was done up to his standard and the company's. When we get the other windows done and some other projects we are definitely going to use Miranda again and we would recommend them to anyone that asks. Great Job Tony and the team at Miranda.

Approximate cost of services:
$5,000.00
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Wong from Mississauga
Wong from Mississauga
2 reviews Mississauga, ON
2/10

Doors

In 2014 I had doors installed which were delayed almost 6 months. At first Tony and the staff was very attentive but once the doors were installed, it was very difficult to get anyone to return your call. Customer service is very poor once the job is done. They always say they will review the file/account and get back to you. They never do. You have to keep calling them and be persistent to confirm a date and time for the service call. I would think twice in recommending Miranda because the service after the installation is very poor

Approximate cost of services:
$8,000.00
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Company Response

Ms. Wong
We would first like to thank you for allowing Miranda Windows & Doors Inc. to install the doors in your home.

On November 2, 2013 you signed a contract with Miranda Windows & Doors Inc. for 2 garage doors and 2 entrance systems. As per stated on the contract, just under the job description, above your signature, delivery time is an estimated 4-10 weeks.

On November 30, 2013, just under 4 weeks after you had signed the contract, we had installed your 2 garage door systems.

On December 10, 2013, you had called our office regarding an installation date. On that day, you were informed that the estimated manufacture completion date was January 19, 2014 and this was due to the fact that manufacturer was closing for the 3 weeks during the holiday season.

As per our conversation in December, your order was ready on January 19, but unfortunately due to the frigid temperatures we would not be able to install the doors at that time. We also followed up with you with a letter on February 7, 2014. Due to the continuous stretch of extremely cold weather, we were unable to provide you with an installation date at the time.

On March 10, 2014 we had scheduled the installation date for March 28, 2014. The 2 entrance systems were installed without issue.

On April 11, 2014, you called the office with some service issues. Our service technician came to your home on April 23, 2014, addressed and completed your concerns as per your signature on our service form.

On June 9, 2014 you had placed another call to our office for another service and our technician had once again come to your home on July 4, 2104. As per our technician, the service was due to a manufacturing defect. He had informed you at that time we would have to notify the manufacturer and they would call you directly to set up a service date. As per our manufacturer the service was completed.

On April 11, 2015, you spoke to Lilly with another service request and were told at that time, that we would notify the manufacturer of your concerns and they would once again contact you directly to set up a service inspection.

Unfortunately, your recollection of the events contradicts what is recorded on our files, however, we will ensure that our manufacturer services your issues in a timely manner.
Please contact us at any time if you have any further concerns and we will continue to do our best to satisfy all your issues regarding your doors.

BILL HALLIWELL from Mississauga
BILL HALLIWELL from Mississauga
1 review Mississauga, ON
10/10

REPLACED HOME WINDOWS AND DOORS

MIRANDA WINDOWS AND DOORS REPLACED ALL THE WINDOWS, INCLUDING THE BASEMENT AS WELL AS 4 FRENCH DOORS, ABOUT 25 UNITS IN TOTAL. THE WORK WAS COMPLETED ON TIME, IN A VERY PROFESSIONAL MANNER. WE ARE VERY PLEASED WITH THE QUALITY OF THE WORK AND WOULD HIGHLY RECOMMEND TONY AND HIS CREW TO ANYONE CONSIDERING REPLACING THEIR WINDOWS OR DOORS.

Approximate cost of services:
$20,000.00
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Company Response

Thank you Mr. Halliwell. We are honoured that you trusted Miranda Windows & Doors with the important task of replacing the windows and doors in your home.

david samborsky from Mississauga
david samborsky from Mississauga
1 review Mississauga, ON
10/10

Windows & Doors

Extremely pleased. Tony quoted 2 days and finished on time. Installers were very professional, quality of work is excellent, site was left clean and tidy, windows and doors fit perfectly. Total of 11 windows and 3 doors installed. Will recommend Miranda to anyone looking for a great experience and quality products. Before leaving Tony took the time to explain the proper operation of the windows and doors and asked if I had any questions.

Approximate cost of services:
$17,500.00
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Company Response

David
Thank you very much for your kind words. It was a pleasure and honour that you chose Miranda Windows & Doors to replace windows and doors in your home.

chas ellis from Toronto
chas ellis from Toronto
1 review Toronto, ON
0/10

3 window installation

very badly measured by tony miranda for all 3 openings,windows too small ,installers courteous,professional yet finished result very poor.emailed complained miranda never showed up to look at work.would never use again nor recamend miranda windows very bad experience.btw third time i have used this company.will be forced to replace 3 windows from another supplier in near future

Approximate cost of services:
$2,400.00
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Company Response

We would like to take this opportunity to thank you Mr. Ellis for once again allowing Miranda Windows & Doors to replace your windows in your home.
As per our initial visit to your home on June 11, 2014, I had explained the 2 types of installation methods for your windows. It was recommended at that time that a brick to brick installation would be best, where we remove the existing wood frames and casing. Your new windows would come complete with exterior brickmould and new interior wood jamb and casing. At that time you did not want this type of installation and preferred to have the installation of your windows done retrofit as you did not want the interior woodwork removed. You were present along side me as I measured the 3 windows, and explained the process of the installation. You understood and agreed to the process. Please note that the windows were installed with the same installation procedure that we completed for you in March 2012.
On July 8, 2014 at 4:51 p.m. you sent an e-mail with your concerns. I responded on the same day at 4:54 p.m. On July 15, 2014 at approximately 11:30 a.m. I came to your home to address the issues. At that time you had agreed that the installation of the window should have been as I had recommended and that at that point you did not want anything further done.
As a business owner and installer myself, I can only recommend to my customers what is best for their homes, but at the end of it I have to respect my customers choices.
The windows were not measured too small, they were measured for a retrofit application. The window style changed from a picture window to a window with an operating sash which requires a wider frame.
Even though you have used us before and were quite satisfied with our products and services, I take this time to apologize that you were not satisfied this time.
We will continue to do our best to give our customers the highest quality of products and services.
We welcome all HomeStars viewers to check out our Facebook page to view this window installation under the album name Ellis Project.

Sincerely,
Tony Miranda
President

Luisa from Mississauga
Luisa from Mississauga
2 reviews Mississauga, ON
10/10

windows and sliding door

Miranda windows and doors installed all the windows including the basement and sliding door in our home. 17 windows in total and the door. I am extremely satisfied with the job done, the quality of work and the professionalism that Tony and his team brought to us in the whole process of choosing, making, and installing the windows. I would recommend without a doubt Tony and his company to family friends and any one who asks. Why go with any one else when you can go with the best at Miranda windows and doors. By the way we had our windows installed one week before Christmas in December 2013.

Very, very, very pleased.

Approximate cost of services:
$20,000.00
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Company Response

Luisa, thank you so much for your kind words. We are so thrilled that you chose Miranda Windows & Doors to install windows and a door into your home. We appreciate you spreading the word about your positive experience with us. We look forward to working with you again in the future.

toe
toe
6 reviews York, ON
10/10

New windows

This company was really good. They priced out the job very fair. They were on time, they were nice and they left the house the way they found it, if not cleaner. Very professional good job

Approximate cost of services:
$6,000.00
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Company Response

Hi Toe, thank you for choosing Miranda Windows & Doors. We are so glad to hear you are happy with service that we provided to you.

toe
toe
6 reviews York, ON
10/10

Install windows

Great company and great price. They where on time, they provided great windows and they made sure to leave everything clean before they left. The owner even calls back after job is done to make sure you are happy with the product and service.

Approximate cost of services:
$6,000.00
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Company Response

Hi Toe, thank you for another great review. We really appreciate you taking the time to write about your positive experience with Miranda Windows & Doors. We look forward to working with you in the future.

Koheba
Koheba
7 reviews Oakville, ON
10/10

Entire Home Window and Door Replacement 50 windows

Needed to replace all of our old wood windows in our home. We had over 50 windows in 27 openings. Shopping for a window company was very intimidating. Meeting Tony at Miranda was extremely comforting. He was honest, frank, open and extremely knowledgeable. The service was amazing. The installation was seamless, his crew was short of incredible, very timely, clean, professional. Our experience with Miranda was just terrific, we are very happy with our Windows. Also, Tony helped us with the selection of our windows. He was the only one we talked to that dealt with manufacturers that were able to meet our demand for a very large panoramic window.....needless to say, we highly, highly recommend Tony and Miranda windows.
The Kitmitto's.

Approximate cost of services:
$40,000.00
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Company Response

Hello Firas, thank you so much for sharing your positive experience with Miranda Windows & Doors. We are delighted to know that you were happy with the entire experience from beginning to end and happy that you love the final product. We take pride in what we do and are so thrilled that you are sharing your thoughtful words. We hope to work with you again in the future.

Robin Vaughan in Toronto
Robin Vaughan in Toronto
1 review Toronto, ON
10/10

Window replacement (Bay. Bedroom and Bathroom 5 windows total)

Miranda was a great company to deal with every step of the way. Tony came over and prepared a quote that was fair and was great about answering any questions we had. The windows were assembled and installed within the 6-8 week guideline we were told. The installers were excellent. They showed up on time, removed the old windows, and installed all 5 windows in 6 hours. They worked so quietly that we barely knew they were here. The windows look great and I am looking forward to a warmer master bedroom this winter. We would definitely use Miranda windows again.

Approximate cost of services:
$2,300.00
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Company Response

Hello Robin,
Thank you for sharing the experience you had with Miranda Windows & Doors. We are delighted to know that you are happy with your new windows. Our installation crew is one of the best and we take great pride in that. We are pleased knowing that you and your family will enjoy the new windows for many years to come. It was a great pleasure working with you. Looking forward to serve you in future.
Thank you,
Miranda Windows & Doors
www.mirandawindows.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Miranda Windows & Doors

The Biography of Miranda Windows & Doors™ Miranda Windows and Doors® is one of Ontario’s leading window and door enterprises. Miranda Windows & Doors® is a family owned and operated business built on foundations of hard work and traditional values. Tony E. Miranda President and Owner of Miranda Windows & ...
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