Very professional at each encounter. Jason great when providing the quote and did not rush in answering my questions. Made my decision based on that meeting and the reviews here on Homestars. Had to wait longer than I would have liked to get the work done because these guys are in demand. On the day of the install, Syd and Rob were very polite and respectful, taking lots of care. I was invited several times to inspect the work part way though the process and again at the end, including the feeder machine in the truck. Very happy with their work, its nice to get what you pay for !