Vacworks

Had Lorne from Vacworks come in for low suction issues in parts of the house, vacuum was working fine directly from the unit. After he flushed the CVAC and was getting ready to leave he mentioned the unit was overheating but would be fine in a couple of hours. When we tried a couple hours later the vacuum would turn off after a couple seconds. Over the phone he admitted that the flush ruined our motor which was working fine before he came over and he would charge us in full for labor to come back in fix it. I would not recommend them.

Fixed the clog. Clog returned after 60 days. Wes from Vacworks came back and did a full inspection. Corrected a problem that should have been repaired on the 1st visit. Wes immediately acknowledged this, and apologized for the missed issue. Fixed everything up at no charge.

Outstanding customer service. I wouldn't ever even consider calling anyone other than Vacworks for anything I need in this category.

AG, Thornhill, Ontario

I noticed earlier today that the suction on our central vac was not what it was supposed to be. I called VacWorks to arrange an in-home appraisal to see it it was the central unit (an almost 30 year old Beam) or maybe a hose or some other issue. I did not expect an appointment for perhaps a week or so. Lorne told me he could come over the same afternoon, and indeed he did.

We discussed the issues, he showed me where and what the problem was and we decided on a replacement unit. He even suggested that we might be able to have the new one installed the SAME day. Sure enough, that's exactly what happened. We have gone from an outdated under-performing vac to a brand new one installed and functioning in a matter of hours from first contact - not days or weeks but hours. It was not any sort of emergency of course but I so appreciated the service and the diligence. Lorne also took our power head back to the shop, replaced belts and did maintenance on it, and they replaced the electrical cords in the garage and included a number of disposable bags ALL as part of the same service at no extra cost.

We have used VacWorks before for repairs and parts etc but this is the first wholesale system we have needed. I could not be happier with the service and with the attitudes of both men we dealt with today. I recommend VacWorks unreservedly!

This is our second central vacuum with Vacworks in Richmond Hill and it is always a pleasure.
I like to support a family run business and the service at this one is top notch. A pleasure from deciding on the unit to having it installed.
Highly Recommended!

I panicked when, on Canada Day long weekend, my Sears Kenmore central vac that came with our home failed. I called Sears Appliance Repair and got the runaround. They wanted to send a guy out to tell me that I needed to replace the unit (which I already knew) and then charge me for the service call. I would have replaced it with another Kenmore but Sears gave me such a rough time I told them to forget it. I had used VacWorks Newmarket to repair our hoses etc since 2008 so called them. Their CSR was fantastic! He told me about the NILFISK unit and said that his boss lives in Bradford and could come to replace the Sears unit with a NILFISK the same day! My husband arrived home just before Jim got here and the unit is replaced with a 15 year warranty. GREAT SERVICE! Fantastic warranty and my vacuum is working for the holiday long weekend. THANK YOU VACWORKS! I give you a 10 star rating and will continue to use your services for many years to come!
Celeste Zugec, Bradford ON

My central vac suddenly would not stop running. I found vacworks and another company on homestars. Both got back to me right away but I chose vacworks because they were honest up front and not trying to rip me off. Lorne already had a feeling about habeas wrong., sent his son the next day to test and pick up the unit, and it was back the next day. The other guy was trying to tell me I might have to replace for 900$.! Honesty and integrity is what I got from vacworks, a professional family business. Highly recommend.

VacWorks Richmond Hill...it's a pleasure dealing with them. I've bought accessories from them, had repairs done on site and most recently a home repair. Wonderful friendly service! Great family business! Very reasonable!

I purchased a full unit from this store upon their recommendations. The staff was very friendly and knowledgeable. They refered a unit that was cheaper then the one I wanted and customized the attachments for my needs. I am very satisfied with their products and love the fact its a family run business. I had them install the Vacuum for me for a reasonable price. As a general contractor, I was surprised how well it was installed and appreciate the attention to detail. I had the unit for 4 months and not a single issue. Great work, great people, I refers them to anyone.

Our central vacuum had poor suction. We visited VacWorks to look for a new central vacuum. Unlike another business we visited who immediately tried to sell us different products, Marlene tried to help us diagnose our problem first. I followed her instructions to determine that the vacuum was not the problem. An appointment was made for Lorne to come and diagnose the problem. He found that there was a break in the piping behind a wall. He gave us a quote for the repair which would involve opening up some drywall to repair the pipe.

As the work and cost seemed significant we did not decide on the repair until a few weeks after. Kyle came to our home for the actual repair. From experience he suspected that there might be a chance that an outlet was simply covered up behind the drywall. He made a small hole in the drywall, and I was extremely pleasantly surprised that it was almost exactly where the outlet was!

Our problem was fixed by installing a proper plate over the outlet. VacWorks saved us from making an unnecessary purchase, from some significant messy drywall repair, and charged us appropriately according to the reduced efforts compared to the original quote. We are very happy with the result.